How to Troubleshoot Your Pixel ID on WithMe
Adding your Pixel ID to your WithMe store is a great way to track your traffic and performance from platforms like Meta and TikTok—but the setup process can occasionally run into hiccups. If you're running into issues connecting your Pixel or seeing events fire, here's how to get back on track! 🔧
🧰 Pixel ID Set-Up Troubleshooting
❌ Turn Off Pop-Up Blockers
Pop-up blockers in your browser can sometimes interfere with Pixel connections. Be sure to disable any pop-up blockers before adding your Pixel to WithMe.
👀 Double-Check Your Pixel ID Format
WithMe already has Pixel tracking code built in — so you only need to paste the raw Pixel ID, not the entire code snippet.
What not to paste:
htmlCopyEdit<!-- Full tracking script code -->
What to paste instead:
Just the 15-16 digit numeric ID provided by Meta or TikTok, e.g.
1234567890123456
🔍 Use the Setup Instructions
Need help retracing your steps? Follow our detailed guides to set up your Pixel ID correctly:
Or visit Meta/TikTok’s official instructions directly
Try walking through the setup again side-by-side with the guide!
📉 Pixel ID Not Tracking? Try This:
🛠️ Check Your Product Type
At this time, Pixel tracking is not supported for Funnels on WithMe. If you're trying to track events from a Funnel product, consider switching to a Landing Page with an Order Bump, which will let you bundle offers and track analytics accurately.
💌 Reach Out to WithMe Support
Still stuck? Our Creator Support Team is happy to help. Send us a message at support@withme.ai and we’ll get you sorted out. You’ve got this — and we’ve got you. 🫂