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πŸ” I Don't Recognise a Charge from WithMe β€” What Should I Do?

Step-by-step guide for anyone who spots an unexpected WithMe charge on their bank statement β€” covers how to identify the charge, what details to gather, and how the support team investigates and resolves it.

Updated this week

Spotted a charge from WithMe on your bank statement and can't place it? Don't panic β€” we'll help you work out exactly what it is and get it sorted as quickly as possible. πŸ™Œ


πŸ” Step 1: Check for a WithMe account

The most common explanation is that you β€” or someone who shares your payment method β€” signed up for WithMe and simply forgot. Here's how to check:

  1. Search your inbox for emails from WithMe or noreply@withme.so. Look for a welcome email, payment receipt, or subscription confirmation.

  2. Visit withme.so and try logging in with your email address. If an account exists under that email, you'll land on your Creator Dashboard.

  3. Ask anyone else who uses your card β€” a partner or family member β€” whether they may have signed up.

WithMe platform screenshot

We take unrecognised charges seriously and aim to resolve every case quickly. You're in good hands! βœ…

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