🔗 My withme.so Link Isn't Working — Here's How to Fix It
If you've shared your Hub link (e.g. withme.so/yourusername) and it's redirecting people to the WithMe home page instead of your Hub, don't worry — this is almost always a quick fix! 🙌
Before we dive in, let's clear up a common mix-up: your standard Hub link (withme.so/username) and a custom domain (e.g. shop.yourbrand.com) are two completely different things. If your withme.so link isn't working, it's a platform-side issue — not a DNS or nameserver problem.
🔍 Step 1: Check Your Username Is Set Correctly
Your Hub link is based on the username in your account settings. If it's missing or has a typo, the link won't resolve.
Go to Creator Dashboard → Settings (gear icon in the sidebar).
Look for your Username field. Confirm it matches exactly what you've been sharing — no extra spaces, hyphens, or typos.
If you make a change, hit Save and wait a minute before testing the link again.
✅ Step 2: Make Sure You Are NOT logged In As A Creator
Your Hub link will always show you your Creator dashboard when you're logged in as a Creator.
🌐 Step 3: Test the Link Properly
Open an incognito/private browser window (this avoids cached redirects).
Type your full Hub link: withme.so/yourusername
If it loads your Hub — you're all set! 🎉 The earlier redirect was typically a browser cache issue.
If it still redirects to the WithMe home page, move to the next step.
💡 Pro Tip: If you previously visited the link and it redirected, your browser may have cached that redirect. Clearing your cache or using incognito mode is the fastest way to check!
🆚 Hub Link vs Custom Domain — Know the Difference
This trips people up! Here's the quick breakdown:
withme.so/username — This is your standard Hub link. It's managed entirely by WithMe. If it's not working, it's a platform-side issue (username, publish status, or a temporary glitch). You do not need to touch DNS settings or nameservers.
yourbrand.com or shop.yourbrand.com — This is a custom domain you connect separately via Creator Dashboard → Settings → Domains. Only custom domains require DNS configuration with your domain provider (like GoDaddy or Namecheap).
🆘 Still Not Working?
If you've confirmed your username is correct, your Hub is published, and the link still redirects in an incognito window — this is typically a temporary platform issue on our end. Message us in the chat and we'll sort it out for you! 💬