Sometimes a customer asks to move their billing date to suit their payday or budget. Changing a customer's billing or payment date is not possible on WithMe.

WithMe support cannot adjust a customer's billing cycle or payment date for you.

You cannot change it inside your connected Stripe account either.

This restriction exists for compliance reasons. It applies to every creator, so you are not missing a hidden option somewhere.

The only possible path is the customer themselves, and only if they have standalone access to a Stripe standard account. Even then, they cannot change the date they pay you through any WithMe or Stripe tool given to them.

Hi! Thanks for asking. Unfortunately, your billing date can't be changed, either by me or by WithMe support. This is for compliance reasons, so your payments will stay on your current date.

If you get stuck, message us from the chat bubble and we will help.