🚫 Seeing an 'Upgrade' Prompt on WithMe?
WithMe has one Hub plan and an optional AI Team subscription billed separately. Connecting a custom domain requires annual billing; the annual checkbox is required. You are not paying an extra domain fee; you are switching to annual. AI Team access also requires its own subscription, so these prompts are genuine billing requirements.
✅ What's on the plan
Your subscription includes the platform:
Unlimited digital products, courses, communities and memberships
Unlimited email broadcasts and automations
Custom branding — your own logo and colours
Custom domain — connecting one is engineering work and needs annual
0% commission on every sale
Do not tell customers to skip the annual checkbox on the custom domain form. That is not leftover UI.
🛠️ Quick Fixes (for leftover Upgrade buttons only)
For an AI Team access prompt, check your AI Team subscription. For other unexpected Upgrade prompts, try these account checks:
Log out completely (Profile icon → "Log out" — don't just close the tab)
Clear cache or use Incognito/Private mode
Log back in the same way you signed up (Email vs Google login matters — if you originally signed up with Google, log in with Google)
Check you're on the correct account — make sure you're using the email from your trial/subscription
📝 Note on Login Methods
If you log in using a different method (e.g. Google instead of email), you may accidentally create a second account without subscription access. Logging in the original way should fix this.
💬 Still Seeing It?
If you've tried the above and still see a leftover 'Upgrade' prompt that is not the custom domain annual form, reach out via the chat widget.