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🔓 Troubleshooting: 'Upgrade to Unlock' Message During Your Free Trial

Step-by-step guide for trial users who see an 'Upgrade to unlock' paywall on features like Branding that should be fully accessible during the 14-day free trial, including quick fixes and how to get support to reset entitlements.

Updated today

🚫 Seeing “Upgrade to Unlock” During Your Free Trial?

Don’t worry — we’ve got you! Your 14-day free trial gives you full access to all features included in the All-In-One Creator Hub plan. Let’s clear this up 👇


🤔 Why Am I Seeing This?

You already have access to all core creator tools in the $29/month plan — no restrictions there.

However, some premium features are part of the All-In-One Marketing Hub plan, and will show an “Upgrade” prompt:

  • Custom Email Marketing
    You still get unlimited automated emails on the base plan.
    Upgrading is only needed for:

    • Email campaigns (broadcasts)

    • Segmented emails

    • Funnels & flows

  • Branding (Logo Upload)
    Adding your custom logo requires an upgrade.

  • Custom Domain
    Hosting your hub on your own domain requires an upgrade.

👉 These features require additional infrastructure and resources, which is why they’re part of the upgraded plan.

💡 Good to know:
You still have full access to all essential tools, and most creators start monetising successfully on the base plan.
Upgrading is completely optional — not required.


🛠️ Already on the Marketing Hub Plan but Still Seeing This?

Try these quick fixes:

  1. Log out completely
    (Profile icon → “Log out” — don’t just close the tab)

  2. Clear cache or use Incognito/Private mode

  3. Log back in the same way you signed up
    (Email vs Google login matters)

  4. Check the correct account
    Make sure you’re logged into the email used for your trial/upgrade


📝 Note

If you log in using a different method (e.g. Google instead of email), you may accidentally create a second account without trial access.
Logging in the original way should fix this.


💡 Extra Benefit

The Marketing Hub plan unlocks all premium features and reduces WithMe transaction fees to 0%.


If you’re still seeing issues, feel free to reach out — our team will sort it for you quickly 💪

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