💬 How to Track and Access Member Cancellation Feedback
When a member cancels their subscription, they're prompted to share why they're leaving. Naturally, you want to see that feedback — it's gold dust for improving your offering! 🪙 Here's everything you need to know about where that feedback goes and how you can use it.
🔍 What Happens When a Member Cancels?
When a member hits cancel, they're taken through a short cancellation flow that asks them to select a reason for leaving. This might include options like "too expensive," "not using it enough," or "found an alternative" — plus a free-text box for additional detail.
This feedback is collected and stored by the platform so the WithMe team can monitor trends across all creators and continuously improve the experience for everyone. 💪
💡 Pro Tip: Want to request this feature or upvote it? Drop us a message via the chat widget — every request helps us prioritise what to build next! 💬