š¼ļø When your thumbnail shows as the top image
Your product thumbnail shows as the top image on your landing page and in your editor preview, but only when both of these are true:
Add Media is empty.
Your description has no picture or video.
If both of these are true, your thumbnail shows on top, just as before.
š When a description picture or video takes over
If you add a picture or video to your description, including a YouTube embed, it shows as the top image instead of your thumbnail, as long as Add Media is still empty.
If Add Media has a picture or video, that always shows on top, no matter what is in your description.
A video tag or an embed from a site that isn't supported does not count as media in your description, since it gets removed when the page displays your description. In that case, your thumbnail still shows on top if Add Media is empty.
This applies to every product type, including memberships, courses, 1:1 coaching, communities, digital products, lead capture products, URL products, coaching calls, webinars, URL custom products, and paid DMs.
ā” Live updates in your editor preview
Your editor preview updates as you type your description, even before you save. If you add a picture, your thumbnail disappears from the preview right away. If you remove it, your thumbnail comes back.
š Where your thumbnail always shows
On hub cards and lists, and on the desktop sales card, your thumbnail still shows even if your description has a picture.
On the paid-DM checkout page, your thumbnail still shows in the checkout picture even if your description has a picture.
If you get stuck, message us from the chat bubble and we will help.