How to Import Your Existing Email List into WithMe
Already built an audience elsewhere? You can easily bring them into WithMe and start nurturing them through automated Email Sequences!
š© Important: Your CSV file needs a column of email addresses. You can also include an optional name column, which is used for lead captures.
ā Steps to Import Your Email List into WithMe
Go to your Customers tab in your WithMe dashboard.
Click Add Customer.
In the Add Customer modal, choose Single email to add one contact at a time, or Upload CSV to bulk-add contacts from a CSV file.
When uploading, you'll have the option to tag your list.
š Once you type a tag, press Enter to lock it in (it will appear in purple).Once uploaded, you'll see a banner confirming that your import is being processed.
Go to Email Sequences > Recipients to send an opt-in email to your new contacts!
Added customers are emailed to let them know they have access. People added only to a lead capture are handled differently and don't get that same access-granted email. Leads imported via CSV are marked as cold contacts.
You can use CSV import to add customers to an existing product or to your Default Lead Capture list, but not to gift direct messages. Some products can't be imported into via CSV; trying will show an error that the product isn't importable this way. There's also a daily limit on how many customers can be added to products, and the error message shows how many more you can add that day.
Click Import to run the bulk add. You'll see progress as it processes, then a result screen showing how many were added, invited, skipped, or failed. Contacts marked "invited" get access automatically once they sign up for an account.
Click Check file to preview what will happen: how many contacts will be added, how many already have an account, how many already have the product or are already invited (skipped), how many addresses are invalid (skipped), and how many duplicates were removed.
Before importing, you must check a box confirming the addresses belong to real people who agreed to receive emails from you. There's also a warning that bought, scraped, old, or made-up addresses bounce, get marked as spam, damage your sending reputation, and can get your email sending blocked.
If you choose Upload CSV, click Choose CSV file to pick your file (up to 2 MB). There's a maximum number of email addresses allowed per upload: if you go over it, you'll see an error showing the count and the limit.
š Frequently Asked Questions
Q: Why does WithMe check my list before importing? ā A: To protect all creators' email deliverability on WithMe, we automatically check your imported list against spam score and deliverability metrics. If your import is flagged for a high spam score, those cold contacts are removed from your emailable list until your metrics improve, then they're gradually added back.
Q: What makes a contact list "healthy"? ā A: Subscribers who've recently engaged with your content (e.g. opened emails in the last 60 days) help keep your list healthy. You can still import cold or inactive contacts. WithMe checks your list on import and manages which contacts are emailable to protect your deliverability.
Q: What is "email deliverability" and why does it matter?
āA: Deliverability is how likely your emails are to land in someone's inbox (vs. spam). A healthy contact list and consistent engagement help ensure your messages are seen.
Q: What file formats can I upload?
āA: Only CSV files are supported for list imports.
Q: Can I tag contacts?
āA: Absolutely!
To tag manually, go to the Customers tab, click a contact, and select Edit Customer.
To tag in bulk, add the tag during your CSV upload before clicking Import.
No, not directly. Imported contacts don't have purchase history in WithMe yet, and segmentation in WithMe's built-in email marketing is based on tags applied automatically from product purchases, not on manual tags or CSV data. Once a contact makes a purchase from you on WithMe, they'll be tagged accordingly and you can use that to segment your audience going forward.
Q: Can I delete contacts? ā A: Yes, but only for customers with free or invite-based access. In your Customers tab, filter for the contacts you want to remove, click the three dots (āÆ), and choose Remove. Customers with an active paid subscription can't be deleted.