💳 How to Resubscribe After a Failed Payment
Had a payment hiccup and lost access to your plan? Don't worry — we've got you! Getting back on track is simple, and this guide will walk you through exactly what to expect — especially if you were on a higher-tier plan like the $99 or $249 option. 🙌
🔄 Step 1: Resubscribe via Your Settings
After a failed payment, your subscription may be cancelled automatically. Here's how to start your resubscription:
Log in to your WithMe dashboard
Go to Settings → Billing
Click the Resubscribe button
📝 Note:
The Resubscribe button will place you on the base $29/month plan by default. This is completely normal! If you were on a higher-tier plan, you'll upgrade in the next step. ✅
⬆️ Step 2: Upgrade Back to Your Original Plan
Once you've resubscribed on the base plan, upgrading to your previous tier takes just a moment:
Head to Settings → Billing
Click on Change Plan
Select your original plan (e.g. $99/month or $84/month, when billed annually)
Confirm the upgrade
That's it — you're back on your original plan! Your hub, content, and all your settings will be right where you left them. 🎉
💰 How Proration Works (So You're Never Overcharged)
When you upgrade mid-billing cycle, WithMe uses proration — meaning you only pay the difference for the remaining days in your current billing period. Here's what that looks like:
Day you resubscribe: You're charged $29 for the base plan
Day you upgrade: You're charged the prorated difference between the $29 plan and your chosen plan for the remaining days in the cycle
Next billing date: You're charged the full amount of your upgraded plan as normal
📝 Note:
If you resubscribe and upgrade on the same day, you may see two charges on your statement — the $29 base charge and the prorated upgrade. This is not a duplicate charge! It's simply the two-step billing catching up in one go. Both charges together will be less than your full plan price. 💡
🤔 Need Help or See Something Unexpected?
If your charges don't look right, or you're unsure which plan you were on before — reach out to us! You're not just another ticket — you're a partner. 💬
Our support team can verify your billing history, confirm your correct plan tier, and make sure everything is sorted. We're here to help! 🚀