🗑️ How to Delete Your WithMe Account and Data
We're sad to see you go — but we totally respect your decision! Whether you're taking a break or moving on, here's exactly how to delete your WithMe account and data. No runaround, no confusion — just a clear, simple process. 💛
📋 Before You Delete — What You Should Know
Your deletion request can cover the following account areas. The information removed or retained depends on the type of data and the retention rules in our Privacy Policy.
Your creator profile and all associated content
Your audience data, subscriber lists, and messaging history
Any free or invite-based access you have as a creator (paying subscribers' subscriptions cannot be deleted while active)
Your custom app theme, tabs, and branding
📝 Note: If you have an active subscription with paying customers, communicate with your audience before requesting deletion. Paying customers' access can't be removed while their subscription is active, so you'll need to keep fulfilling them until their current paid period ends, even after your account deletion request is submitted.
🚀 How to Request Account Deletion
Account deletion requires a manual review by our team to ensure everything is handled properly (like cancelling any active billing, removing stored data, etc.). Here's how to kick off the process:
Open a conversation with our support team — tap the chat icon in the bottom-right corner of your WithMe dashboard, or email us at partners@fitwithofficial.com.
Let us know you'd like to delete your account — just say something like "I'd like to delete my account and all my data." or simply apply for data deletion through this form: link
Verify your identity — for your security, we'll confirm the email address associated with your account.
Our Customer Success team reviews the request and confirms the outcome and any applicable timing in your support conversation.
You will receive a confirmation email once your request has been processed, so you know the outcome.
🔒 What About My Data? (GDPR & Privacy)
When you request account or personal-data deletion, our team reviews the request under our Privacy Policy. Deletion does not mean every record is immediately erased: some personal data has a retention period after account closure, and some erasure requests can be refused in the circumstances described in the policy.
Personal data: retention varies by category. For example, the Privacy Policy specifies periods after account closure or the end of a creator’s contract for names, addresses and email records. See the policy for the details that apply to your data.
Payment data: card details are handled by Stripe. See our Privacy Policy for retention of personal information used to administer payments and our relationships with creators and members.
Content and media: ask the team to confirm what will be removed as part of your deletion request.
Analytics and logs: ask the team which personal-data retention rules in our Privacy Policy apply to your records.
📝 Note:
If you only want a copy of your data (without deleting your account), you can request a data export through the same support channel. Just let us know! 📦
💬 What If I Just Want to Cancel My Subscription?
Deleting your account and cancelling your subscription are two different things! If you just want to stop your plan but keep your account around for later, you don't need to go through the full deletion process.
If you'd rather cancel, head to Settings → Billing in your WithMe dashboard and hit Cancel Subscription. Your access will continue until the end of your current billing period. Easy! 🎯
📝 Note:
Changed your mind? If your deletion request hasn't been processed yet, just reply to the same support conversation and we'll stop it — no worries at all! 😊