🗑️ How to Delete Your WithMe Account and Data
We're sad to see you go — but we totally respect your decision! Whether you're taking a break or moving on, here's exactly how to delete your WithMe account and data. No runaround, no confusion — just a clear, simple process. 💛
📋 Before You Delete — What You Should Know
Deleting your account is permanent. Once processed, the following will be removed and cannot be recovered:
Your creator profile and all associated content
Your audience data, subscriber lists, and messaging history
Any active subscriptions or payment connections
Your custom app theme, tabs, and branding
📝 Note:
If you have an active subscription with paying customers, we strongly recommend you cancel and close your creator account first, communicate with your audience before requesting deletion. Once your account is removed, your subscribers will lose access to your content immediately.
🚀 How to Request Account Deletion
Account deletion requires a manual review by our team to ensure everything is handled properly (like cancelling any active billing, removing stored data, etc.). Here's how to kick off the process:
Open a conversation with our support team — tap the chat icon in the bottom-right corner of your WithMe dashboard, or email us at partners@fitwithofficial.com.
Let us know you'd like to delete your account — just say something like "I'd like to delete my account and all my data." or simply apply for data deletion through this form: link
Verify your identity — for your security, we'll confirm the email address associated with your account.
We'll process your request — our Customer Success team will action the deletion within 5 business days.
You'll receive a confirmation email — once everything has been removed, we'll send you a final confirmation so you know it's done. ✅
🔒 What About My Data? (GDPR & Privacy)
Your privacy matters to us — a lot! When you request account deletion, we remove your personal data in line with GDPR and applicable data protection regulations. Here's what that looks like:
Personal data (name, email, profile info) — fully deleted
Payment data — we don't store card details directly (that's handled by Stripe), but we'll remove your billing profile from our systems
Content & media — all uploaded content, videos, and files are permanently removed
Analytics & logs — anonymised or deleted within 30 days
📝 Note:
If you only want a copy of your data (without deleting your account), you can request a data export through the same support channel. Just let us know! 📦
💬 What If I Just Want to Cancel My Subscription?
Deleting your account and cancelling your subscription are two different things! If you just want to stop your plan but keep your account around for later, you don't need to go through the full deletion process.
To cancel your subscription instead, head to Settings → Billing in your WithMe dashboard and hit Cancel Subscription. Your access will continue until the end of your current billing period. Easy! 🎯
📝 Note:
Changed your mind? If your deletion request hasn't been processed yet, just reply to the same support conversation and we'll stop it — no worries at all! 😊