💬 How to Contact Support or Submit a Support Ticket
Need help with something? Don't worry — we've got you! 🙌 Whether you have a quick question or need hands-on assistance, reaching WithMe support is simple and fast. Here's everything you need to know about getting in touch.
🗨️ Chat With Us Directly (Fastest Way!)
The quickest way to get support is through our live chat widget — it's available right inside your WithMe dashboard and on our website.
Log in to your WithMe dashboard at withme.so.
Look for the chat icon in the bottom-right corner of your screen. 💬
Click the icon to open the messenger.
Type your question or describe your issue, and hit Send.
Our AI assistant, Fin, will jump in first to help you find answers instantly from our Help Center. If Fin isn’t able to resolve your query, your conversation is automatically escalated to a member of our Customer Success team — no extra steps needed! 🎉
Note: If you’d like to speak to a human at any point, simply ask the AI to “escalate to human support”, and an agent will pick up your chat as soon as they’re available.
Please note that our support team may not be online at all times. If you don’t receive an immediate response, don’t worry — your chat is safely in the queue and will be answered as soon as an agent is available.
You’ll receive a reply via email to your registered email address. If you’ve opted out of email communications, have email filters enabled, or are not signed in, please make sure to leave your email in the chat so we can follow up with you.
📧 Send Us an Email
Prefer email? No problem! You can reach our support team directly at:
Just include a clear description of your issue, and any screenshots or links that might help us understand the problem. AI will try to provide you with instant answer on your email , if you'd like itt o escalate to "Human support" just ask it to “escalate to human support”, and an agent will pick up your email as soon as they’re available. We'll get back to you as quickly as possible — typically within a few hours during business days. ⚡
🔍 Browse the Help Center First
Sometimes the fastest answer is one you can find yourself! Our Help Center is packed with step-by-step guides, tips, and FAQs covering everything from hub setup to membership tiers.
Open the chat widget on your dashboard.
Click "Search for help" at the top of the messenger.
Type a keyword related to your question (e.g., "promo codes", "content visibility", "test accounts").
Browse the suggested articles for a quick answer! 📖
💡 Tips for Getting Help Faster
Want to speed things up? Here's how to make sure your support request gets resolved as quickly as possible:
Be specific — Include what you were trying to do and what went wrong.
Share screenshots — A picture is worth a thousand words! 📸
Include your hub URL — This helps our team jump straight into troubleshooting.
Check the Help Center first — You might find your answer in seconds.
📝 Note:
You're not just another ticket — you're a partner. Our Customer Success team is here to make sure you succeed on WithMe. Don't hesitate to reach out anytime! 🚀