The WithMe App and Web Version Stay in Sync — But Not Instantly
If you've just updated your hub on the web — added a new Resources tab, created a bundled product, or tweaked your membership tiers — you might notice those changes don't show up in the WithMe mobile app right away. Don't worry, nothing is broken.
The WithMe mobile app caches content to keep things fast and reliable for your members. Most changes appear within 1–3 days. Your changes are saved — the app just needs time to catch up.
What Types of Changes Are Affected?
Not everything syncs at the same speed. Here's a quick breakdown of what may be delayed in the app:
New or renamed tabs — such as adding a Resources tab to your hub
Bundled products — newly created bundles or updated pricing
Hub layout changes — reordering sections, toggling visibility
Membership tier updates — new tiers, renamed plans, or adjusted benefits
Branding changes — updated logos, colors, or cover images
Day-to-day content like new posts, messages, and community activity will typically appear much faster.
How to Confirm Your Changes Are Live
If you want to verify your updates went through immediately, use the web version of your hub instead of the app:
Log in to your WithMe dashboard at withme.so.
Navigate to your hub and check that your changes are showing correctly.
Open your public hub link in a browser — the web version always reflects the latest updates in real time.
💡 Pro Tip: If members report missing content, share your hub's web link — it always shows the latest updates.
What to Do If Changes Still Aren't Showing
If it's been more than a few days and the app still isn't reflecting your changes, try these steps in order:
Force-close and reopen: Completely close the WithMe app on your device and launch it again. This forces the app to look for fresh data.
Log out and log back in: Refresh your active session by logging out of your account and signing back in.
Check for app updates: Visit the App Store to ensure you are running the latest version. Outdated versions may not support newer web features.
Reinstall the app (Last Resort): If the updates still do not appear, deleting and reinstalling the app is the most reliable way to fully clear cached content on iOS.
If the issue persists after trying the steps above, reach out to our support team via the chat widget — we're happy to take a closer look.