If you offer a Payment plan on a course, community, membership or coaching product, your buyer pays in instalments over time. If one of those instalments fails to charge, here is what happens to their access.

As soon as a payment fails, the buyer's access to the product is revoked right away. They will not be able to view course content, enter the community, or use the membership or coaching product until the payment issue is resolved.

If you use Stripe Standard, you do not need to do anything if the failed instalment is later charged successfully.

When Stripe retries the payment and it goes through, WithMe automatically restores the buyer's access. There is no manual step for you to take, and you do not need to re-add the buyer or re-enable their access yourself.

This automatic restoration only applies once the payment is successfully collected in Stripe. Until then, the buyer's access stays revoked.

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