This guide explains how your members are billed, how payment plans and access duration work, and how you cancel a member's subscription when you need to.

When you set a price for a product, you choose a Payment type: Single payment or Recurring.

For a Recurring price, you also choose a Billing interval. This sets how often your member is charged.

You can also set an Access Duration for a recurring price, or leave it as Lifetime.

WithMe takes 0% commission on every sale. Stripe's own payment processing fee applies separately and goes to Stripe, not WithMe.

A Payment plan lets you charge for a set period, then grant access. Turn it on in your price settings and set the Number of payments. The screen shows the total your customer pays.

Customers are charged on the billing interval for the number of payments you set. By turning on a payment plan, you agree to the Payment Plan Terms & Conditions.

Access Duration is your customer's total access, measured from purchase. To give access beyond the final payment, set it longer than the payment period, or leave it as Lifetime.

If a customer fails a payment, their access is revoked immediately. A buyer who is refunded or stops a payment plan part way also loses access at that point. This is the same for every product type, including courses.

A buyer who finishes paying all their instalments keeps their access, even if you later shorten or remove the plan.

If you edit a product's access duration or payment plan length, the change only affects new buyers. Buyers who already purchased keep the terms from when they bought.

This works the same way for all paid product types: communities, courses, memberships, digital products, links, webinars, coaching calls, and custom or DM products.

You cancel a member's subscription from your dashboard. You can only do this yourself for members who joined after you switched your Payouts to a Stripe Standard account.

For members who joined before you switched to Stripe Standard, Cancel Subscription does not appear in the three dots menu at all. You can't cancel these subscriptions yourself.

Instead, contact WithMe support with the member's email address. Support will cancel the subscription for you. This can take up to 48 hours.

Cancellation by support stops future charges, but it does not refund past payments.

If a member's old subscription is cancelled and they subscribe again, their new subscription is on your Standard account. You can then cancel it yourself from Customers.

Stripe Standard payout accounts are available to every creator. If you're new, you can also connect one during onboarding.

Starting the switch doesn't close or change your existing Express account. Both accounts run side by side.

After you switch, every new purchase goes through your Standard account. Anything bought on your old account keeps billing there until the customer cancels or moves over manually.

While you have both accounts, your income and payout settings show an account switcher. It reads Viewing with either Standard account (new) or Express account (old).

Give customers a choice so they can pick what fits their budget. Use + Add second price or payment plan option to add a Price 2. On some products, this button reads + Add second price option.

You can also offer a payment plan, so customers pay over a set number of payments before they get access.

If you get stuck, message us from the chat bubble and we will help.