💳 How to Resubscribe After a Failed Payment
Had a payment hiccup and lost access to your plan? Don't worry — we've got you! Getting back on track is simple. This guide covers the resubscribe flow and how proration works if you change plans mid-cycle. 🙌
🔄 Step 1: Resubscribe via Your Settings
After a failed payment, your subscription may be cancelled automatically. Here's how to start your resubscription:
Log in to your WithMe dashboard
Go to Settings → Billing
Click the Resubscribe button
📝 Note:
The Resubscribe button will place you on the base $29/month plan by default. That's the full platform — every feature included, 0% commission on every sale. AI credits for the Visitor Agent are purchased as add-on packs (starting at 50 credits for $20) — see the AI Credit FAQs for more. ✅
💰 How Proration Works (So You're Never Overcharged)
When you change plans mid-billing cycle, WithMe uses proration — meaning you only pay the difference for the remaining days in your current billing period. Here's what that looks like:
Day you resubscribe: You're charged $29 for the base plan
Day you change plans: You're charged the prorated difference between the $29 plan and your chosen plan for the remaining days in the cycle
Next billing date: You're charged the full amount of your plan as normal
📝 Note:
If you resubscribe and change plans on the same day, you may see two charges on your statement — the $29 base charge and the prorated difference. This is not a duplicate charge! It's simply the two-step billing catching up in one go. Both charges together will be less than your full plan price. 💡
🤔 FAQ
Why was I charged (or lost access) before my displayed renewal date?
If you have previously had a failed payment, Stripe adjusts the dates on which payment was actually collected but not the dates on which payment is due. This means your next charge attempt can happen before your displayed renewal date, which is why access may be cut off before that date arrives. You are still receiving your full billing cycle — the timing of the charge attempt has simply shifted relative to the displayed date.
Why can't I just resubscribe to my original plan directly?
The self-service billing flow currently defaults to the base plan. If you had a different setup previously, just reach out — we'll make sure you land on the right setup.
Will I lose my content or hub setup?
Nope! Your hub, content, community, and settings are all saved and waiting for you when you reactivate. Nothing is deleted when a payment fails. 🎉
🤔 Need Help or See Something Unexpected?
If your charges don't look right, or you're unsure which plan you were on before — reach out to us! You're not just another ticket — you're a partner. 💬
Our support team can verify your billing history, confirm your correct plan, and make sure everything is sorted. We're here to help! 🚀