💳 How to Resubscribe After a Failed Payment
Had a payment hiccup and lost access to your plan? Don't worry — we've got you! Getting back on track is simple. This guide covers the resubscribe flow and how proration works if you change plans mid-cycle. 🙌
🔄 Step 1: Resubscribe via Your Settings
After a failed payment, your subscription may be cancelled automatically. Here's how to start your resubscription:
Log in to your WithMe dashboard
Go to Settings → Billing
Click the Resubscribe button
📝 Note:
The Resubscribe button will place you on the base $29/month plan by default. That's the full platform — every feature included, 0% commission on every sale. AI credits for the Visitor Agent are purchased as add-on packs (starting at 50 credits for $20) — see the AI Credit FAQs for more. ✅
💰 How Proration Works (So You're Never Overcharged)
When you change plans mid-billing cycle, WithMe uses proration — meaning you only pay the difference for the remaining days in your current billing period. Here's what that looks like:
Day you resubscribe: You're charged $29 for the base plan
Day you change plans: You're charged the prorated difference between the $29 plan and your chosen plan for the remaining days in the cycle
Next billing date: You're charged the full amount of your plan as normal
📝 Note:
If you resubscribe and change plans on the same day, you may see two charges on your statement — the $29 base charge and the prorated difference. This is not a duplicate charge! It's simply the two-step billing catching up in one go. Both charges together will be less than your full plan price. 💡
🤔 FAQ
I was on a legacy $99 or $249 plan — what happens?
If you were on a legacy higher-tier plan like $99/month, please reach out to our support team — we handle migrations case by case to make sure you land on the right setup.
Why can't I just resubscribe to my original plan directly?
The self-service billing flow currently defaults to the base plan. If you had a different setup previously, just reach out — we'll make sure you land on the right setup.
Will I lose my content or hub setup?
Nope! Your hub, content, community, and settings are all saved and waiting for you when you reactivate. Nothing is deleted when a payment fails. 🎉
🤔 Need Help or See Something Unexpected?
If your charges don't look right, or you're unsure which plan you were on before — reach out to us! You're not just another ticket — you're a partner. 💬
Our support team can verify your billing history, confirm your correct plan, and make sure everything is sorted. We're here to help! 🚀