Got a refund on your annual plan and noticed it's not quite the full amount? No worries, that's totally expected, and we're here to break down exactly why! 🎉
🔍 What's Being Withheld (and Why)
When WithMe issues a refund on an annual subscription, a small amount gets withheld from the total. Here's the deal: that withheld bit corresponds to the non-refundable Stripe processing fee that was charged on your original transaction.
Stripe handles all our payment processing, and once a payment goes through, Stripe keeps its processing fee, it's simply not something that can be returned, even on a refund. So that small slice stays with Stripe, not WithMe! 💸
Here's an important bit to be crystal clear on: this withheld amount is not a deduction for a month of usage at the monthly price. It's purely the processing cost Stripe already charged and kept, nothing more!
📝 How It Plays Out, Step by Step
You request (or receive) a refund on your annual subscription. ✅
WithMe processes your refund right away, withholding only the non-refundable Stripe processing fee from the original payment.
You get the rest of your payment back! 🙌
🙋 Still Have Questions?
We know refunds can feel confusing, but hopefully this clears things up! If anything still feels fuzzy or you want to double-check your specific refund, just message us from the chat bubble, our team is always happy to help and will walk you through it. 💬
Thanks for being part of WithMe, we appreciate you! 🌟