🤔 Why Is My Account Balance Negative on WithMe?
If your WithMe account balance shows a negative amount, it’s usually because Stripe—our payment processor—has withdrawn funds for one of the following reasons:
A refund was issued for a customer’s purchase
A chargeback or dispute occurred (Stripe holds the funds while it's being reviewed)
An adjustment was made to correct a payment or processing error
Stripe needed to collect funds for WithMe-related services or fees
Don’t worry—this doesn’t necessarily mean anything is wrong with your account. These are normal parts of managing digital payments and subscriptions.
If you're unsure why your balance is negative or need help navigating a dispute, reach out to our team anytime at support@withmeplatform.com and we’ll guide you through it.