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💸Setting Up Payments in the WithMe Platform

How to setup payouts in WithMe

To start receiving payments for your content, you'll need to connect a payment processor. WithMe supports Stripe as its primary payment processor. WithMe's payment system also automates key aspects of financial transactions, offering convenience and efficiency for users.

WithMe integrates with Stripe, a leading payment processor, to facilitate secure, efficient, and fast financial transactions. This integration ensures seamless payment processing for users.

How to Connect Stripe

  1. Open your creator dashboard.

  2. Choose Payouts from your creator menu.

  3. For a first connection, choose Connect Bank Account. If you are moving an existing Express account to Standard, go to Settings > Income, and if you see the Stripe Standard accounts are here banner, choose Set up my Standard account. You will be taken to Stripe.

  4. Complete Stripe Setup: Choose your Stripe account's country, or connect an existing Stripe account you already own, and follow the prompts to complete the Stripe setup process.

  5. Payout frequency: Review the payout schedule available for your Stripe account. Your schedule and bank processing determine when available funds arrive.

On the Settings > Income page, a compact version of this banner appears above My Income, and the Connect Bank Account card still appears if you haven't connected Stripe yet.

If you haven't connected Stripe yet, your creator dashboard shows a banner that says "Connect Stripe to start getting paid" with Connect now and Not now buttons.

If you're creating a new Stripe account, Stripe's sign-up form will be pre-filled with your first and last name, a description of what you sell, "sole trader" as your business type, and "not a physical product". If your hub shows a visible product, course, community, lead capture, membership, or 1:1 coaching tier, it will also pre-fill your hub link as your business website. You can change any of these on Stripe's form before finishing sign-up. This pre-fill only applies when creating a new Stripe account, not when connecting an existing one.

Your payouts connect link stays usable for 24 hours after it's created, so if you get interrupted partway through Stripe's sign-up, you can come back later and still finish.


What Happens to Existing Customers When You Set Up a New Standard Account

If you're opting in and setting up a new Stripe Standard account, your existing customers and subscriptions stay on your old Stripe account — only new subscriptions going forward will attach to the new Standard account.

You can use a different email address for the new Stripe Standard account than the one on your original account.

To move an existing customer over to the new account, they'll need to cancel their current subscription and re-subscribe, which moves them from the old account to the new one. If they joined before you set up the new Standard account, they can't cancel themselves: contact WithMe support with the member's email address, and support will cancel the old subscription manually, which can take up to 48 hours. Once that's done, the member can re-subscribe on the new Standard account.


⚠️ Important Notes

  • Stripe Availability: Ensure that Stripe is available in your country. If not, please contact WithMe support for alternative solutions.

  • Business Account Requirement: You'll need a Stripe account to receive payments.

  • First payout: Stripe typically schedules the first payout within 7-14 days of the first live payment, depending on country, industry and risk. Check your Stripe payout settings and expected dates for your account.


If you encounter any issues or need assistance, feel free to reach out to WithMe's support team at partners@fitwithofficial.com

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