How to Resend a Custom Product to Your Customer on WithMe
Need to resend a custom product to your customer? No problem—WithMe makes it simple! Here’s how to do it depending on your situation:
✅ Option 1: You Want to Send a New Version of the Product
If you’ve already fulfilled a Custom Product and want to resend it (maybe with updates or edits):
Go to the Income tab
Select your customer’s name
Click "Unfulfill Order"
You’ll be prompted to re-upload the updated product
Once uploaded, you can fulfill it again—your customer will receive the new version!
✉️ Option 2: The Customer Didn’t Receive the Product Email
If your customer didn’t receive their product (e.g. due to a typo in their email), here’s how to resend it:
Head to the Customers tab
Find and select the customer
Click on the product they purchased
In the top-right, click "Update Delivery"
Enter the correct email and click "Resend"
That’s it—they’ll get the product right in their inbox! 🎉