📋 Custom Domains Are Included in Your Plan
Custom domain support is included in your WithMe plan — no upgrade required. See What's Included in Your WithMe Plan for current pricing. Connect your own domain (e.g., courses.yoursite.com) so your hub URL becomes yourdomain.com instead of withme.so/yourname.
❓ FAQ 1: Can I use my own domain name instead of withme.so?
Yes! Custom domain setup is included in your plan — there's no additional charge for the domain feature itself. You'll just need to purchase the domain name from a registrar (typically £10–15/year).
Here's the quick process:
1. Go to your Dashboard → More → Custom Domain
2. Submit your domain name in the request form
3. You'll receive 4 DNS records by email within 1 business day
4. Add those records to your domain registrar (GoDaddy, Namecheap, Squarespace, Google Domains, etc.)
5. Setup usually activates within a few hours after you add the DNS records — sometimes up to 24–72 hours depending on your registrar. Once live, your hub URL will be yourdomain.com instead of withme.so/yourname
❓ FAQ 2: I don't have a domain — do I need to buy one?
No — you can use your default WithMe URL (withme.so/yourname) for free forever.
If you'd like your own domain:
Buy from GoDaddy, Namecheap, or Google Domains (typically £10–15/year)
Use a .com or .co extension for best brand recognition
Then follow the custom domain setup steps above
❓ FAQ 3: I submitted a domain request — what happens next?
After submitting your request:
Within 1 business day: You'll receive an email from WithMe with 4 DNS records (nameserver entries)
Check your spam folder if you don't see the email — or message us in chat and we'll resend it
Add the DNS records to your domain registrar's nameserver settings
Important: You must replace old nameservers entirely — do not add them alongside existing ones
❓ FAQ 4: How do I add the DNS records to my domain?
You need to update the Nameserver (NS) records at your domain registrar — this is not done inside Cloudflare or your old host's DNS settings.
Step-by-step:
Log in to where you bought your domain (GoDaddy, Namecheap, Google Domains, etc.)
Find DNS Settings or Nameserver Management
Delete your existing nameservers (don't just add new ones — this is the most common mistake)
Add the 4 new nameserver records we sent you
Save changes
💡 Tip: Set the TTL (Time to Live) to 30 minutes to 1 hour so changes propagate faster
💡 Analogy: Think of your registrar as the post office. You need to tell the post office your new address — writing the new address on your old house doesn't redirect your mail.
Need help? Take a screenshot of your DNS settings and send it to us — we'll confirm if it's correct.
❓ FAQ 5: How long does DNS propagation take?
Typically 1–4 hours, but can take up to 48–72 hours depending on your domain provider.
To check if your domain has propagated:
Go to dnschecker.org
Enter your domain name
Look for ✅ green checkmarks (working globally)
❌ Red marks or "not found" = still propagating
WithMe monitors propagation daily — once detected, we complete the setup on our end. No further action needed.
❓ FAQ 6: My DNS records look correct but my domain still isn't working — what do I do?
Troubleshooting checklist:
✅ Did you replace old nameservers (not just add new ones)?
✅ Are all 4 nameserver records added?
✅ Have you waited at least 24 hours?
✅ What does DNSChecker show?
If everything looks correct:
Send us a screenshot of your nameserver settings
We'll review and confirm
Once propagation completes, we'll finalise setup on our end
❓ FAQ 7: My link shows a big "W" instead of my branding — how do I fix this?
This is a link preview (Open Graph) issue.
✅ What should happen:
When you share your link (especially on social media or DMs), the preview will show:
Your profile image (Storefront theme), or
Your banner image (App theme)
🔧 If you're still seeing the WithMe "W" logo:
Try opening or sharing the link in an incognito/private window (to avoid cached previews)
Wait a little — previews can take some time to update after changes
⚠️ Still not updated?
Take a screenshot of how the preview looks and share it with our support team via chat or email.
Our team will review and help fix it for you 👍
❓ FAQ 8: Do I need to do anything after the domain goes live?
No — everything works automatically.
Your content, members, and products move to the new URL
Your old withme.so/yourname link redirects
You can promote your new domain
❓ FAQ 9: My domain was working but now shows an error — what happened?
Possible causes:
Domain expired → check renewal at your registrar
Nameservers changed → ensure they still point to WithMe
SSL issue → contact support
👉 Always contact support for domain outages — these are treated as urgent.
❓ FAQ 10: Can I use a subdomain instead?
Yes — subdomains are supported! You can point a subdomain (e.g., hub.yourdomain.com or courses.yourdomain.com) to your WithMe hub instead of using your root domain.
This is a great option if your main domain already powers a website you want to keep running — your existing site stays untouched and your WithMe hub gets its own clean address.
Follow the same setup steps: go to Dashboard → More → Custom Domain, submit your subdomain, and WithMe will email you the DNS records to add at your registrar.