🌐 Connect your own domain
You can show your storefront on your own web address. You set it up yourself from your dashboard by adding two CNAME records at your domain registrar.
❓ Who can connect a custom domain?
Every paying creator can connect a custom domain. WithMe has one plan, and you can connect a domain whether you pay monthly or yearly.
Custom domains are part of the paid plan. If you are on a free trial, the Custom domain screen asks you to choose how you would like to pay and start your paid plan. Once payment is taken, you can connect your domain straight away.
🛠️ How do I set up my custom domain?
Go to More > Custom domain and connect your domain.
Wait a few seconds while WithMe prepares your records.
Copy each record with its Copy button. It changes to Copied when it is done.
Log in to your domain registrar and add both records as CNAME records in its DNS settings for your domain.
Leave your existing nameservers as they are. You do not need to replace them.
When WithMe finds both records, you will see that there is nothing more to do. WithMe finishes the setup for you.
If you need to see the records again, select Show records.
If you want to use a different domain instead, select Cancel and use a different domain.
❓ Do I need to change my nameservers?
No. Leave your existing nameservers as they are. You do not need to replace them, and WithMe no longer sends nameserver records for you to swap in.
If we sent you 4 NS records in the past, you can safely ignore them. You only need the two CNAME records.
❓ Do I need to add TXT records?
Only in some cases. If your domain conflicts with a platform you used before, you may also need to add TXT records at your domain registrar, as well as the two CNAME records.
🧰 Troubleshooting checklist
Both CNAME records are added at your domain registrar.
Your existing nameservers are unchanged.
If your domain conflicts with a platform you used before, the TXT records are added too.
If you turned on forwarding, Record 2 is still there.
❓ What if setup is taking a long time?
If it is not live within 72 hours, contact support.
✅ What happens when my domain goes live?
You will see a message that your domain is live, and your storefront now opens on your own domain. A Live badge shows next to it.
When you share links, use the www address of your domain. It keeps the full link working.
🔗 Can people reach me without the www?
Your storefront works on the www address of your domain without any extra setup. The Without www part is Optional: it only helps people who type your domain on its own.
To set it up, open How to set it up. At your domain provider, turn on forwarding (sometimes called a redirect) from your domain to the https://www address, set to permanent (301).
⚠️ Some providers (GoDaddy included) change your www record when you turn on forwarding. Afterwards, check that Record 2 is still there.
❓ My domain is live but my storefront is not showing. What do I do?
If your www address is not showing your storefront, the records either were not saved correctly or have not propagated yet. Allow up to 72 hours. If it still is not showing after that, contact support.
🗑️ How do I remove my custom domain?
Select Remove next to your domain, then confirm with Remove domain. If you change your mind, you can keep it instead.
Your storefront stops opening on that address within a few minutes, so update any links you have shared. Your WithMe page, products and customers are not affected, and you can connect the domain again later.
Want to add another domain? Select + Connect another domain.
⚠️ The Custom domain screen shows an error
If it says you are signed in as a different account (or signed out), select Reload to continue.
If your domain settings could not load, check your connection and select Try again.
If you get stuck, message us from the chat bubble and we will help.