📅 How to Change a Customer's Billing Date
💡 The Short Answer
We totally get it — sometimes a customer asks if they can move their billing date to better align with their payday or budget. It's a completely reasonable request! Unfortunately, WithMe doesn't currently support changing a subscription's billing date directly. The billing date is set automatically when a customer first subscribes, and it renews on that same date each month.
Don't worry — we've got you! There's a simple workaround that gets the job done. 👇
🤔 Why Can't Billing Dates Be Changed?
WithMe subscriptions are managed through Stripe, which locks the billing cycle to the original sign-up date. This keeps things consistent and prevents any accidental charges or gaps in access for your customers. It also means your revenue reporting stays clean and predictable — no weird mid-cycle adjustments to worry about!
📝 Note:
This is a platform-wide limitation, not something specific to your account. No creator on WithMe can manually adjust billing dates — so you're not missing a hidden setting somewhere!
✅ The Recommended Workaround: Cancel & Rejoin
The easiest way to shift a customer's billing date is to have them cancel their current subscription and re-subscribe on their preferred date. Here's exactly how to walk them through it:
Option 1:
Step 1: Cancel the Existing Subscription
Here's a cancellation guide you can share with your members: link
Step 2: Wait for the Right Date
Once the current billing period ends, your customer simply needs to wait until their preferred new billing date arrives.
📝 Note:
Your customer will lose access once their current period expires. Give them a heads-up so they're not caught off guard!
Step 3: Re-Subscribe on the New Date
On their chosen date, your customer visits your WithMe hub again.
They select the subscription tier they were on (or a new one — upsell opportunity! 🚀).
They complete the checkout as normal.
Their new billing date is now locked to this date going forward! ✅
📝 Note: If the creator has increased the price tey'll now have to pay updated price as the old lower price is no more locked to their membership.
Option 2
Contact support team here at WithMe , we'll manually adjust thier billing cycle within seconds.
📝 Note:
Cycle adjustment may mean a few extra free days so take that into consideration before requesting adjustment from the backend
💬 What to Tell Your Customer
Need a quick message you can copy-paste? Here you go:
"Hey! Unfortunately we can't change billing dates directly, but here's a quick fix: cancel your current subscription, wait until your preferred billing date, and then re-subscribe. You'll keep full access until your current period ends, and your new billing date will be set from the day you rejoin. Easy as that!"
📝 Note:
If your customer is on a free trial, the same process applies — but remind them that cancelling during a trial means they'll lose the remaining trial days. They may want to wait until the trial ends first!
🙋 Still Need Help?
If you're unsure about handling a specific customer situation, just reach out to us via live chat — we're always happy to help you figure out the best approach! You're not just another ticket — you're a partner. 💙