We’ll be sad to see you go, but if you need to end your subscription, for whatever reason, this simple guide will show you how.
How to Cancel a Membership on Desktop (Web Version)
Follow these steps to cancel a membership from your desktop:
Go to the creator’s page and make sure you're logged in to your account.
Click your username in the top right corner of the screen.
From the dropdown menu, select “Settings.”
At the top of the Settings page, click on the “Memberships” tab.
You’ll see a list of your active memberships.
Find the one you’d like to cancel and follow the prompts to cancel it.
Before you leave completely, perhaps you'd just like to downgrade your membership instead?
How to Cancel a Membership on WithMe Mobile App
If you're using the WithMe app on your iPhone and want to cancel a membership, follow these steps:
Open the WithMe app on your iPhone.
Tap the icon in the top-right corner — it looks like a circle with two lines inside (not a traditional hamburger menu).
Select “Settings.”
On the Profile page, tap on the “Membership” tab located at the top center of the screen.
Find the creator whose membership you want to cancel. Tap the dropdown arrow next to their name.
Tap “Cancel.”
On the cancellation confirmation page:
Choose a reason for cancelling.
Add any feedback in the required text field.
Tap “Confirm Cancellation.”
🔄 Important:
The cancellation confirmation will briefly open in your web browser. Once it's complete, tap “Back to WithMe App” to return to the app.
If you still see the membership active, refresh the app once, and it should reflect the updated status.
Downgrade your Membership:
1] Navigate your way to your "memberships" page by following the instructions above. Click on the green "change" button for your selected membership and from here you can downgrade to another tier.
2] Alternatively, on the yellow banner of the creator's page, you’ll see a button that reads ”subscribed” - spoiler, this is what you click on next.
3] From the pop-up window that appears, you’ll be able to choose to downgrade your membership.