How to Cancel Your WithMe Subscription
We're definitely sad to see you go, but we totally get it — life changes! If you're ready to cancel your WithMe subscription, you can do it anytime by logging into your account and following the simple steps below.
How to Cancel Your WithMe Subscription:
Log into your WithMe account
On desktop, click on the Settings tab in the sidebar navigation. On your phone, tap More in the bottom navigation bar, then tap the Settings & account row to open Settings
Go to the Billing section and select "Cancel"
Select cancellation reason and enter a brief description (minimum 20 characters are required)
Hit "Continue"
You'll see a notice as per your selected reason. Take a moment and consider before cancelling.
Hit "Still Cancel" if you'd still like to proceed with cancellation
For a paid-up Creator Hub subscription, cancellation normally takes effect at the end of the current billing period. An overdue, unpaused Hub subscription can end immediately instead. Check your subscription status and end date in Billing. To ensure you don’t overlook other subscriptions, check any accounts you registered under different email addresses. After the subscription ends, premium features deactivate. Your stored page setup, products, customer emails and analytics remain available if you return.
📦 What Happens to Your Account After Cancellation?
If you cancel your plan, here's exactly what you can and cannot do — both immediately and if you decide to come back later:
✅ What You Can Still Do (If You Return):
Access your stored content — your page setup, products, customer emails, and analytics are all saved and waiting for you
Reactivate your account at any time and pick up where you left off
🚫 What You Cannot Do After Your Hub Subscription Ends:
Create new products on your hub
Make changes to your existing hub setup or content
Upload new content to your hub
💡 Important: After your Hub subscription ends, you cannot create, edit or upload Hub content until you reactivate it. A paid-up subscription scheduled to end at the billing-period boundary is different from an overdue subscription whose access is already restricted.
⚠️ Cancelling When a Hub Payment Has Failed
If a payment failed and your Hub subscription still exists, Billing shows “We couldn't take payment”. The cancellation action remains available as “Cancel your Hub”. If the subscription has already ended, there is no remaining Hub subscription to cancel.
This usually happens when a payment attempt fails (bounces) — for example, due to insufficient funds or a declined card
When this happens, an invoice has already been generated by the billing system
For an overdue Hub subscription that is not paused, WithMe attempts to end the subscription immediately when you cancel. If the immediate cancellation cannot be completed, it can fall back to the end of the billing period. Check the resulting subscription status in Billing.
You can still open the cancellation flow from the “Cancel your Hub” link while payment is outstanding, provided the subscription has not already ended or been cancelled.
If you want to continue an existing overdue subscription instead, Billing offers payment actions such as “Retry payment” and “Update payment method”, plus a “Pay … now” button when an invoice payment link is available.
Use Retry payment to attempt the outstanding payment again.
Access depends on a successful payment; retrying a payment does not guarantee that it succeeds.
📝 Important:
This does not mean you're being charged multiple times intentionally
Billing is handled securely by Stripe and follows standard billing rules
An overdue Hub subscription can be cancelled from Billing. Cancellation of your Hub does not cancel a separate AI Team subscription; review that subscription separately in Billing.
🆘 What Should You Do in This Case?
If you're unable to see the cancel option or are experiencing repeated charge attempts:
Please reach out to support immediately via chat or email
Our team can manually review and cancel the subscription if needed
How to Pause My WithMe Subscription?
Yes, you can pause your subscription during the cancellation flow.
If your Hub subscription has a past-due or failed payment, you'll need to pay that first. While a payment is outstanding, cancelling is the only option, you won't be able to pause until the balance is settled.
How to Pause Your Subscription
Go to your Settings → Billing
Click Cancel
When asked for the cancellation reason, select "Don't need it anymore"
Enter a description of at least 20 characters and click Continue.
You will then see the option to pause your subscription for 1, 2, or 3 months
Select your preferred pause duration and click Pause Subscription
Your Hub subscription will be paused for the selected period and resumes automatically afterward. Check the “Subscription paused until” date in Billing. A separate AI Team subscription is not paused by this action.
Important Notes
You can cancel anytime during the pause period if you decide not to continue.
While paused, your members, products, and content remain saved.
This allows you to take a break without losing your progress or rebuilding everything later.
Will I Lose Any Progress If I Cancel?
Nope, not at all! Canceling doesn't delete your content. Your page setup, products, customer emails, and analytics will all be stored safely and waiting for you when you're ready to return.If you still experience charges after canceling, review all email addresses and usernames you've used for WithMe to ensure no remaining active subscriptions. If issues persist, contact WithMe's support team for assistance.
After your Hub subscription has ended, it does not renew unless you subscribe again. A separate AI Team subscription continues until you cancel it separately.
👥 What Happens to My Existing Members?
If you have active members subscribed to your page:
Their memberships will be cancelled at the end of their billing cycle.
It's your responsibility to either:
Refund your members based on the unused time left in their subscription (e.g. remaining months or days), or
Grant them access to the content on your new platform if you're migrating elsewhere.
This helps maintain trust and avoids confusion for your audience. Be sure to notify your members in advance so they know what to expect.
How to Reactivate Your WithMe Account:
Head to withme.so/login.
Log in with your previous account credentials
Forgot your password? No worries — you can reset it on that page
Enter your payment info when prompted to reactivate
Once submitted, your WithMe page will go live again immediately!
Experiencing issues? Please reach out to us through chat or send an email to partners@fitwithofficial.com.
We hope to see you again soon 💛