How to Cancel Your WithMe Subscription

We're definitely sad to see you go, but we totally get it — life changes! If you're ready to cancel your WithMe subscription, you can do it anytime by logging into your account and following the simple steps below.

How to Cancel Your WithMe Subscription:

Log into your WithMe account
Click on the Settings tab (bottom left corner)
Go to the Billing section and select "Cancel"
Select cancellation reason and enter a brief description (minimum 20 characters are required)
Hit "Continue"
You'll see a notice as per your selected reason. Take a moment and consider before cancelling.
Hit "Still Cancel" if you'd still like to proceed with cancellation

Once you cancel, you'll still have full access to your WithMe tools and content until the end of your current billing cycle.To ensure you don't overlook any active subscriptions, check for multiple accounts you may have registered under different email addresses.After the billing cycle ends, your subscription benefits, like premium features, will automatically deactivate. However, your stored content such as page setup, products, customer emails, and analytics will remain safe and accessible should you decide to return.

📦 What Happens to Your Account After Cancellation?

If you cancel your plan, here's exactly what you can and cannot do — both immediately and if you decide to come back later:

✅ What You Can Still Do (If You Return):

Access your stored content — your page setup, products, customer emails, and analytics are all saved and waiting for you
Reactivate your account at any time and pick up where you left off

🚫 What You Cannot Do After Cancellation:

Create new products on your hub
Make changes to your existing hub setup or content
Upload new content to your hub

💡 Important: While your data is safely stored, your hub will be in a read-only state after cancellation — you won't be able to create, edit, or upload anything until you reactivate your subscription.

⚠️ Why You Might See "Subscription Suspended" or No Cancel Option

In some cases, you may notice that your subscription shows as "Suspended" and the Cancel button is not visible. Here's what that means:

This usually happens when a payment attempt fails (bounces) — for example, due to insufficient funds or a declined card
When this happens, an invoice has already been generated by the billing system
At this stage, cancelling from your dashboard will not stop the current billing attempt — it would only apply to the next billing cycle

To avoid confusion, the cancel option may not appear during this state.

Instead, you'll see a "Reactivate" button. This allows you to:

Retry the payment manually
Resume your account instantly without waiting for the next automatic billing attempt

📝 Important:

This does not mean you're being charged multiple times intentionally
Billing is handled securely by Stripe and follows standard billing rules
Once a payment cycle has started, it cannot be stopped mid-process from the dashboard

🆘 What Should You Do in This Case?

If you're unable to see the cancel option or are experiencing repeated charge attempts:

Please reach out to support immediately via chat or email
Our team can manually review and cancel the subscription if needed

How to Pause My WithMe Subscription?

Yes, you can pause your subscription during the cancellation flow.

How to Pause Your Subscription

Go to your Settings → Billing
Click Cancel
When asked for the cancellation reason, select "Don't need it anymore"
Enter a brief description and click Continue
You will then see the option to pause your subscription for 1, 2, or 3 months
Select your preferred pause duration and click Pause Subscription

Your subscription will be paused for the selected time, and billing will automatically resume once the pause period ends.

Important Notes

You can cancel anytime during the pause period if you decide not to continue.
While paused, your members, products, and content remain saved.
This allows you to take a break without losing your progress or rebuilding everything later.

Will I Lose Any Progress If I Cancel?

Nope, not at all! Canceling doesn't delete your content. Your page setup, products, customer emails, and analytics will all be stored safely and waiting for you when you're ready to return.If you still experience charges after canceling, review all email addresses and usernames you've used for WithMe to ensure no remaining active subscriptions. If issues persist, contact WithMe's support team for assistance.

Remember, no additional charges will be applied after the end of your current billing cycle unless you choose to re-subscribe.

👥 What Happens to My Existing Members?

If you have active members subscribed to your page:

Their memberships will be cancelled at the end of their billing cycle.
It's your responsibility to either:
- Refund your members based on the unused time left in their subscription (e.g. remaining months or days), or
- Grant them access to the content on your new platform if you're migrating elsewhere.

This helps maintain trust and avoids confusion for your audience. Be sure to notify your members in advance so they know what to expect.