👀 Why Can't Visitors See My Community on My Hub?
You've created an amazing community — but when you check your hub, it's nowhere to be found. Don't worry — we've got you! This is one of the most common questions we get, and it's almost always a quick fix.
Let's walk through exactly how community visibility works on your public hub, and how to make sure prospective members can find (and join!) your community.
🔍 How Community Visibility Works on Your Hub
Here's the key thing to know: communities absolutely show up on your public hub as purchasable products — visitors do NOT need to be logged in or have existing access to see them. If someone visits your hub link, your community should appear right there alongside your other products.
So if it's not showing up, something else is going on. Let's troubleshoot! 👇
✅ Step-by-Step Troubleshooting Checklist
1. Make Sure Your Community Is Published
The most common reason a community doesn't appear on your hub is that it hasn't been published yet. An unpublished community is invisible to everyone except you.
Go to your WithMe dashboard -> My Hub
Find the community in question
Check that the status is set to Published (should not appear greyed out). If you don't see your community in My Hub at all, also check your Landing Pages tab, it may have been moved there instead
2. Check its placement and bundle availability
There are two separate things that can keep a published community off your hub. If your community is bundled inside another product (like a course or membership), it might be configured to only appear as part of that bundle, not as a standalone product on your hub. Separately, your community might have been moved to your Landing Pages tab instead of staying on your Hub. If so, use Move to Hub to bring it back.
Check whether your community is bundled inside another product, like a course or membership
If it's only available within that bundle, make it available as a standalone product too
Also check your Landing Pages tab to see if your community is listed there instead of on your Hub, and use Move to Hub if it is
3. Confirm You're Using Your Hub Link (Not a Sales Page Link)
This one trips people up! There's a difference between your hub link and a sales page link:
Hub link — Shows ALL your published products in one place (e.g.,
yourusername.withme.so)Sales page link — A direct link to one specific product's sales page
If you share a sales page link for a different product, visitors see that product’s landing page rather than your community listing. Share your Hub link when you want visitors to browse the products you have published on your Hub. 🎯
4. Try an Incognito Window
Sometimes your browser cache can play tricks on you. Open an incognito/private window and visit your hub link — this shows you exactly what a first-time visitor sees.
💡 Pro Tips for Community Visibility
Free communities are powerful for lead capture — they show up on your hub and let visitors join with zero friction. Great for growing your audience! 🚀
Use your hub link everywhere — in your bio, podcast show notes, social profiles, and outside links. One link, all your products.
Set a clear community description — just like course descriptions, a compelling community description helps convert browsers into members.
📝 Note:
If you've checked all of the above and your community still isn't showing, reach out to our support team. We'll take a look at your hub settings and get it sorted in no time! 💬
🎉 Quick Recap
Your community should be visible on your public hub to anyone — no login required. If it's not showing up, check these four things:
Is it published?
Is it bundled only inside another product, or has it been moved to your Landing Pages tab instead of your Hub (use Move to Hub if so)?
Are you sharing your hub link (not a sales page link)?
Have you tested in an incognito window?
Once those are sorted, your community will be front and center — ready for new members to discover and join. You've got this! 🌟