🔍 What to Do When Specific Course Modules Are Missing or Inaccessible
So you've purchased a course and most of it looks great — but a few specific modules are missing, show a timer, or have no clickable links? Don't worry — we've got you! This is usually a content publishing issue on the creator's side, and it's quick to sort out. Let's walk through exactly what's going on and how to get it fixed. 🚀
🤔 Why Are Some Modules Missing?
If you can access most of a course but certain modules/Chapter (for example, modules 7, 8, or 10) are missing or have no links, this is almost always a content publishing issue — not a problem with your account or login.
Here’s what might be happening:
The modules haven’t been published yet
The creator may have scheduled them for a future release.Some modules were never published
During updates, a few lessons or chapters may have been missed unintentionally.The lesson has no media
Sometimes, only a thumbnail is uploaded by mistake, without the actual video, audio, or file. This results in a post with no playable content.The module is a placeholder for an external link
The lesson exists, but the content is hosted outside WithMe and is meant to redirect you to another platform.
📝 Note:
This is different from a general access issue. If you can't access a product, for example a complete course, that's more likely a login or purchase issue — check your email for the original access link or try logging in again.
✅ What You Should Do
Here's how to get those missing modules sorted — it only takes a minute!
Step 1: Double-Check Your Access
Log out of the creator's hub and log back in.
Navigate back to the course and check if the modules have appeared.
Try a different browser or clear your cache — occasionally, cached pages show outdated content.
Step 2: Check the intent of the lesson inside the course
If the modules or lesson is meant to be a placeholder to hold links of external resources you might need to check those out as a course's structure really depends on the creator.
Step 3: Contact the Creator Directly
If the modules are still missing, the best next step is to reach out to the creator who made the course. They're the ones who control which modules are published and visible to you. 💬
When you message them, include:
The name of the course you purchased
The specific module numbers that are missing (e.g., "Modules 7, 8, and 10")
A screenshot of what you see — this helps them pinpoint the issue fast
You can usually reach the creator through the messaging or contact feature(Email address linked on their hub if any) on their hub, or via any email or social links they've shared.