🔍 How to Find & Access Your Purchased Product or Communities
Just purchased a group or community on WithMe and not sure where to find it? Don't worry — we've got you! This quick guide will show you exactly how to locate and jump into your purchased content in seconds. 🎉
📱 Finding Your Purchased Group on the WithMe App
Once you've purchased a group or community from a creator, it's automatically added to your account. Here's how to access it:
Open the WithMe app or head to your creator's WithMe site in your browser.
Login to the account using the same login method you used for the first time (at the time of making the purchase)
Once logged you'll see the creator's home page with all the products listed
Find the one you've purchased (will have a green "purchased" tag) and click on it
You can now access the community and its content posts without restrictions
If you have access to multiple communities, you'll see a drop-down at the top you can use to switch between communities. Tap the one you want to enter — and you're in! 🙌
🔎 Can't See Your Purchased product? Here's What to Check
If your purchased group isn't showing up, try these quick fixes:
Make sure you're logged in — sounds obvious, but it's the most common reason! Tap your profile icon to confirm you're signed into the correct account.
Check your email — make sure you used the same email address for your purchase as the one linked to your WithMe account or method(sign-in using gogle or apple).
💻 Accessing Your Product from a Desktop Browser
Prefer using your computer? No problem! You can access your purchased products from any browser:
Go to your creator's WithMe site (the same link you used to make your purchase).
Log in with the email you used when purchasing.
Navigate to the product or Community from the main menu
Click on your product or start engaging with the community! 💬
🆘 Still Can't Find Your product Access?
If you've tried everything above and your product access still isn't appearing, we're here to help! Reach out to us via the chat widget (from the right hand menu) and our team will get you sorted out.
📝 Note:
When contacting support, it helps to have your purchase email and card's last 4 handy and the name of the creator and product whose product you purchased. This way we can track things down quickly and get you into your community ASAP! 🚀