📥 How to Download Your Purchased Digital Products or Course Content
You've found something amazing from a creator you love, hit that purchase button — and now you're ready to get your hands on your digital product! 🎉 Whether it's an eBook, a template pack, a guide, or any other downloadable file, here's exactly how to access and download what you've bought.
🔑 Step 1: Log Into Your WithMe Account
First things first — make sure you're logged into the same WithMe account you used when you made your purchase. Login to withme.so/login
📝 Note:
Make sure you're using the same email address you used at checkout. If you checked out using Google or Apple sign-up, you need to use the same method to login to the account that has product access.
📂 Step 2: Go to Your Purchased Content
Once you're logged in, you'll see the creator's home page with all the product listings. Your purchased digital products will be available right there tagged as "purchased"— no hunting around required! 🙌
Login to your WithMe account
Find the product you purchased — it should now show as Purchased instead of showing a price
Tap or click on the product to open it
⬇️ Step 3: Download Your File
Now for the good part! Once you've opened your purchased product, you'll see the download button below the media post.
Look for the Download button below each file
Tap the button to start your download
The file will save to your device's default download folder (usually the Downloads folder on desktop, or your Files app on mobile)
That's it — your file is yours to keep! 🎊
🛠️ Troubleshooting: Can't See Your Purchase?
Don't worry — we've got you! If your purchased product isn't showing up, here are a few things to check:
Double-check your email: Make sure you're logged in with the exact email you used at checkout. Sometimes a typo or alternate email can cause confusion.
Check your purchase confirmation: Look in your inbox (and spam folder!) for the purchase confirmation email — it will confirm which email the order is tied to.
Try alternate emails you might have used
Try using Google or Apple login
🛠️ Troubleshooting: Can’t See the Download Button on Your Purchased Product?
Don’t worry — we’ve got you covered! If your purchased product isn’t showing a Download button, here are a couple of things to check:
1. Double-check your email
Make sure you’re logged in with the exact email address you used at checkout. Sometimes a small typo or using a different email can prevent your purchase from appearing correctly.
2. Check if downloads are enabled
Creators can choose whether a product is downloadable or view-only. If downloads are not enabled for that product, the Download button will not appear. In that case, the content may only be available for viewing or streaming.
Still stuck? Reach out to us through the chat widget — we're always happy to help you get access to the content you've purchased! 💬
📝 Note:
Purchased products are tied to your account and can be re-downloaded anytime. You won’t lose access — as long as the creator hasn’t set a limited access duration — so feel free to return and download your files whenever you need them!