Introduction
You have subscribed to a creator's training program, nice! Whether you signed up directly on WithMe or tapped a link on Instagram, all your training content lives directly on the creator's storefront Hub. This guide shows you exactly how to find and access your purchase so you can start learning right away.
Accessing Your Training Content
No matter how you subscribed — directly on WithMe, through a link shared on Instagram, or from any other external source — the steps to access your training content are the same. Your subscription is tied to the email address you used at checkout, so you just need to log in with that email to see everything.
Visit withme.so and log in with the email address you entered when you subscribed. If you originally purchased through an external link, you can also revisit the creator's WithMe page and log in from there.
Once logged in, click Memberships in the left sidebar. You'll see a list of your active subscriptions and any training programs you've purchased.
Click on the training program to open it and start working through the available lessons and content.
Click directly on the product card to open your portal and view the content immediately.
Navigating Your Membership Space
Inside your product or membership portal, you can easily browse everything the creator has laid out for you:
Posts: View recent updates, training videos, and community announcements.
Collections: Access structured modules, bundled files, or organized course lessons.
Filters: Use the dropdown menus at the top to filter content by Category, Tier, or release date to find specific lessons quickly.
💡 Pro Tip: Once you have opened your active product portal, bookmark that page in your web browser. This allows you to jump straight back into your lessons or community feed next time without needing to navigate through the main storefront page.
Troubleshooting Missing Programs
If you are logged in but do not see the green Purchased badge on your program, try these validation steps:
Check for email typos: Double-check that you logged in with the exact email address you used to subscribe. Even a tiny typo during checkout can accidentally create a duplicate account.
Verify your account status: Click your profile avatar in the top-right corner and select Memberships from the flyout menu to check the status of your active profile subscriptions.
Search your inbox: Search your email client for your official WithMe purchase receipt to verify exactly which email address received the transaction confirmation.
Reach out to the creator: If you are still stuck, contact the creator directly. They can look up your subscriber profile on their backend dashboard and verify your account status.
If none of the above steps resolve the issue, contact WithMe support with your checkout email address and the creator's name so our team can locate your account.