📧 Can't Access a Purchased Product? Check Your Checkout Email!
Bought something amazing from your favourite creator but can't find it in your account? Don't panic! 🙌 In 99% of cases, the fix is super simple: you're logged in with a different email than the one you used at checkout.
Let's get you sorted in just a few minutes. ✨
🔑 Why This Happens
Every WithMe purchase is tied to the exact email address you typed in at checkout. That email becomes your unique key to unlock the content. 🗝️
If you later log in with a slightly different email — even just one extra letter or a different domain (think gmail.com vs googlemail.com) — the platform sees you as a brand new person, and your purchase appears to be missing.
💡 Pro Tip: The good news? Your purchase isn't lost — it's just waiting for you to log in with the right email!
📬 How to Find the Email You Used
Your receipt is the fastest way to confirm which email holds your purchase. Here's how to track it down:
Open your inbox (and check any other email accounts you might have used 👀).
Search for keywords like "WithMe", "receipt", or the creator's name.
Don't forget to peek inside Spam, Promotions, and Updates folders — receipts love to hide there!
Once you find the receipt, the email address it was sent to is the one tied to your purchase. 🎯
🌟 Quick Recap
Your purchase = your checkout email. Get those two matched up and you're back in business! 💪
💡 Pro Tip: Bookmark the creator's hub and use the same email every time you buy — that way everything lives in one tidy library, ready whenever you are. 📚
🔀 Made purchases under two different accounts? If your purchases are split across two separate accounts, email partners@fitwithofficial.com with both email addresses and our team will merge your accounts so everything appears in one place.
Still stuck? Hit us up in chat — we love helping you get back to the good stuff. 💛