Life happens! Maybe you got busy, maybe you were still planning your first product — whatever the reason, your 14-day free trial expired before you had a chance to explore WithMe. Don't worry — you can request a trial extension, and our team is happy to help you get back on track! 🙌

When your 14-day trial ends, visitors see an offline page instead of your Hub, and no one, including customers who've already bought from you, can start a new purchase or free join with you until your trial is extended or you pay. But here's the good news, typically, your account and any setup work you've done are preserved, so when your trial is extended, everything should be right where you left it. You and any staff with access to your account can still see your Hub and dashboard normally the whole time. ✅

Requesting an extension takes just a couple of minutes. Here's exactly what to do:

1. Open the chat widget — Look for the blue chat icon in the bottom-right corner of any WithMe page and click it.

2. Start a conversation — Type something like: "Hi, my 14-day trial expired before I had a chance to use it. Could I get a trial extension please?"

3. Include helpful details — To speed things up, mention:

4. Ask for a human agent if needed: If you're chatting with our AI assistant and would like to speak with a person, just type "Can I speak to a human agent?" and you'll be connected to a member of the team. 🙋

Once you've sent your request, here's what happens next:

Response time — Our team will get back to you as soon as possible.

What gets reactivated: When the extension is granted, your Hub goes live to visitors again and purchases and free joins are re-enabled, with your previous setup work intact.

Extended trial period — The team will let you know how many additional days you've been given so you can plan your time.

If you haven't received a response after a while, don't worry — just message us again via the chat widget and we'll get you sorted. We don't want you to be left waiting! 💛

Is there a cost for a trial extension? No, a trial extension is free. When you're ready to subscribe after your extended trial, you'll see your monthly or yearly price in your billing settings before you pay, with 0% commission on your sales. If you started your trial before the price changed, you keep your earlier monthly price for as long as your subscription stays active.

Will I lose my work if my trial expired?
Typically, no. Your account setup, products, and Hub content are preserved while your trial is inactive.

Can I request more than one extension?
Extensions are reviewed on a case-by-case basis. Just reach out via chat and the team will do their best to help.