🔗 What webhooks include
When you connect WithMe to an external tool using a webhook, WithMe sends event data about what happened in your store.
Webhooks do not include your customer's name or any product-level segmentation data. This is true for every creator, on every integration.
🎯 Why this is intentional
This isn't a gap in our documentation or something you need to work around. WithMe is built this way on purpose.
We keep detailed customer and purchase data inside WithMe, where you can use it directly to market to your audience, rather than passing it out to third party tools.
📧 Use WithMe's built-in email marketing instead
If you want to segment your audience by what they've bought, use WithMe's own email marketing tools rather than relying on an external platform.
WithMe lets you target your audience based on what they've purchased. When you create a campaign or automated email sequence, you can choose to send it to customers who bought specific subscription tiers, digital products, courses, or communities, so you can send targeted emails based on what someone owns.
✅ What to do next
Open your email marketing tools inside WithMe.
Look for audience or targeting options based on the products your customers have purchased.
Build your campaigns around that targeting instead of relying on customer data from an external tool.
If you get stuck, message us from the chat bubble and we will help.
🧹 Cleaning up old webhooks
If your account has the Integrations tab, you can clean up old webhooks there: go to Settings → Integrations → Webhooks, delete any endpoints you no longer need, and keep only the live URL you want events sent to. You can also clear an endpoint's delivery log from the same page if you want to remove its past records.
📋 About View Log
View Log is just a visual record of past webhook deliveries. It does not control whether the webhook itself is working.
Send Test sends a test event to your endpoint. If the receiving platform (for example, Make) confirms it received the test payload, your webhook is working correctly, regardless of what View Log shows.
An empty View Log does not mean the test event wasn't received, and it doesn't mean your webhook setup needs checking. If the receiving platform shows it got the data, you can go ahead and map the flow there using the data already received.