📧 What changes once your DNS records are found
When you add a custom sending domain, you need to add some DNS records with your domain provider. Once all the required DNS records for your domain have been detected, the status next to your domain changes from "Waiting for DNS" to "Needs activating".
This means your records are all in place, but your domain is not verified yet. You still need to take one more step before it can be used.
🚀 How to activate your domain
Go to your sending domain settings and find the domain showing "Needs activating".
Click Activate. This asks the email system to verify your domain. Adding the DNS records alone is not enough, you have to click this button.
While verification is running, the button shows Activating…. This can take a little while, so give it some time.
✅ When your domain goes live
Once verification finishes successfully, your domain is shown as "In use" for outgoing email. From that point on, your emails send from your own custom domain.
Until verification is complete, your emails keep sending from the platform's shared domain, so your outgoing mail is not interrupted while you wait.
If you get stuck, message us from the chat bubble and we will help.