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How Customers Open and Download Lesson Resource Files

Explains where customers find the Resources list and how to open or download attached files on web, with no mention of the creator-facing dashboard.

📎 Where to Find Resources

If you can already open a video lesson in a course, or a video post in a membership, look below the description for a Resources list.

This list only appears when the creator has attached files to that lesson or post. If you don't see it, no files have been added.

📄 Opening a PDF

When you click a PDF file in the Resources list, it opens full screen in the built-in PDF reader.

  1. Click the PDF file in the Resources list.

  2. Read it in the full screen viewer.

  3. Click Download next to Close if you want to save a copy to your device.

  4. Click Close when you're done.

📥 Opening Other File Types

Files that aren't PDFs, such as Word or Excel documents, download directly to your device when you click them in the Resources list.

These files are always downloadable, even if the lesson's video itself isn't set up to allow downloading.

✅ Your Progress Isn't Affected

Opening or downloading a resource file never counts as completing the lesson, and it never marks the lesson as viewed. Your lesson progress only changes based on the video itself.

📱 Web Only for Now

Resources aren't shown in the native mobile app yet. You can see and use them on the web.

If you get stuck, message us from the chat bubble and we will help.

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