Why Am I Unable to Refund My Customer on WithMe?
If you're trying to refund your customer and getting an error message, here's why it might be happening:
This is likely because your WithMe Account Balance doesn’t have enough funds to complete the refund. When you process a refund, your account balance could go negative, which is why the system won’t let the transaction go through.
How to Fix This:
Wait until your balance is sufficient: Your account needs to have enough funds to process the refund.
Add funds to your balance: You can do this by purchasing the product yourself or adding funds to your WithMe account to cover the refund.
Once your balance has enough funds, you should be able to successfully process the refund!