How to Cancel a Customer's Subscription on WithMe
If a customer has an active Recurring Membership, Course, or Community subscription through your WithMe Hub and needs to cancel, there are two easy ways to handle it:
🔹 Option 1: Cancel It Yourself from the Dashboard (if eligible)
If you've switched your Payouts to a Stripe Standard account, you can cancel the subscription directly from your WithMe dashboard. This only works for customers who joined after you made that switch. If you haven't switched to a Stripe Standard account yet, you'll need to make that switch first to cancel customers yourself. For customers who joined before the switch, contact WithMe support to cancel the subscription manually:
Go to the Customers tab
Click the three dots next to their active subscription
Select Cancel Subscription
⚠️ Canceling a subscription will stop future charges but doesn't automatically issue a refund.
⚠️ If you also need to remove the customer from the product entirely, the self-serve Remove option in Creator Dashboard → Customers only works for customers with free or invitation-based access. Customers with an active subscription can't be removed, even by contacting WithMe support, because the creator must keep fulfilling the product until the paid period ends. For customers with promo-code access, contact WithMe support to have them removed.
Want to refund them too?
Go to the Income tab
Click the customer's name
Select Refund
🔹 Option 2: The Customer Cancels via Email
Each time a customer is charged, they receive an automated receipt email with a cancellation link. They can use that link to cancel anytime—no login needed.