🔒 Why self-serve cancellation doesn't work here
If a member joined before you switched your payouts to a Stripe Standard account, their subscription lives on your old account. These subscriptions can't be cancelled through the Creator Dashboard, and no cancellation link works for them either, not the one in their receipt email, and not a link from a help article. The only reliable way to cancel is to contact WithMe support.
📧 How to request a cancellation
Get the member's email address.
Message WithMe support with that email address and a request to cancel the subscription.
Wait for support to confirm the cancellation. This is a manual process and can take up to 48 hours.
💳 What cancellation does and doesn't do
Once support cancels the subscription, the member won't be charged again going forward.
Cancellation does not refund any payments the member already made.
🔁 If the member resubscribes
If this member cancels and later resubscribes, their new subscription will run on your Stripe Standard account. From that point on, you'll be able to cancel it yourself through the Creator Dashboard if needed.
If you get stuck, message us from the chat bubble and we will help.