Skip to main content

Why Are My Customers Required to Enter an Address on WithMe?

Why Are My Customers Required to Enter an Address on WithMe?

Updated today

Why Are My Customers Required to Enter an Address on WithMe?

If your customers are seeing a required address field during checkout, it’s because tax collection is currently enabled on your WithMe store.

📍 Why This Happens:
With tax collection turned on, customers are asked to enter their address so taxes can be calculated accurately based on their location.

Good to Know:
It’s completely up to you whether or not you want to collect taxes at checkout.


How to Remove the Address Requirement

If you’d prefer not to collect taxes (and remove the address field), here’s how:

  1. Go to your Settings tab

  2. Select Payments

  3. Scroll to Enable Taxes

  4. Toggle the setting off

Once that’s done, customers will no longer be prompted to enter their physical address during checkout!

Did this answer your question?