✅ Option 1: Forward the Refund Form to the customer
Simply share the Refund Form link with the customer.
Ask them to read the Notice header carefully in order to avoid request rejection.
Once submitted, the finance department will review the request and issue the refund.
✅ Option 2: Fill out the Refund Form yourself
You can also complete the form on behalf of the customer.
They can fill it out themselves, and our finance team will process it.
⏳ Refund Timelines
Approval: Refund requests take 1–7 days to be approved by our finance team.
Processing: Once approved and issued, refunds typically take 5–7 business days to appear in the customer’s account (depending on their bank).
📣 Heads Up!
As the Creator, you’re responsible for covering Stripe’s processing fee. Stripe does not return this fee when a refund is issued.
Currently, partial refunds are not supported.