Simply share the Refund Form link with the customer.

Ask them to read the Notice header carefully in order to avoid request rejection.

Once submitted, the finance team reviews the request. Submitting the form does not guarantee approval.

You can also complete the form on behalf of the customer.

They can fill it out themselves, and our finance team will process it.

Approval depends on the review of your request. Check the outcome and timing with the finance team.

Processing: Once approved and issued, refunds typically take 5–10 business days to appear in the customer’s account (depending on their bank).

As the Creator, you’re responsible for covering Stripe’s processing fee. Stripe does not return this fee when a refund is issued.

Creators using their own Stripe Standard account can issue full or partial refunds from that Stripe account. The WithMe Refund Form is a separate support request; it does not include a partial-refund amount field. If you need a partial refund handled by support, describe the request and wait for confirmation before promising an amount to the customer.