🔧 Troubleshooting: Product Won't Publish (Spinning or Loading Forever)
Cannot hit the publish button? Publish button is greyed out? Don't worry — we've got you! This is usually a quick fix. Let's walk through the most common causes. 🚀
✅ Step 1: Check for Missing Required Fields
The most common reason a product gets stuck is a missing required field:
Product title
Description
Cover image
Pricing (at least one price option, even if free)
At least one module or lesson
Check your product editor — if any field is highlighted in red or has a warning icon, that's your culprit! 🎯
🖼️ Step 2: Check Your Cover Image Size
Large image files can cause the publish process to hang:
Keep your cover image under 5 MB
Use JPEG or PNG format
Recommended dimensions: 1280 × 720 px (16:9 ratio)
If your image is too large, compress it with a free tool like TinyPNG or Squoosh.
🛠️ Step 3: Quick Fixes If It's Still Stuck
Hard refresh your browser — Cmd + Shift + R (Mac) or Ctrl + Shift + R (Windows)
Clear your browser cache
Try a different browser — Chrome and Safari work best with WithMe
Log out and log back in
Check your internet connection
If you've worked through all of these steps and your product still won't publish, reach out to us through the chat widget — we'll get it sorted right away! 💬