Free migration: how it works, step by step
Switching platforms can feel like a lot. The migration is there to take the heavy lifting off you: a small WithMe team moves your content to your WithMe hub by hand and checks it before you see it. Your old site stays live until you approve the new hub.
Who it is for. The migration is free with the yearly subscription ($300 / ÂŁ300 / âŹ300 a year). It is not part of the monthly subscription.
How much it covers. The free migration covers up to 10 GB of files. If your library is bigger, we tell you the cost before we start, and you pay nothing unless you agree.
Not sure yet? Ask for a free migration check at switch.withme.so/switch. No card needed. We email you exactly what will move, what will not, and how long it should take, within one working day.
What we move
Courses, modules, lessons and lesson text
Videos (original files), PDFs, downloads and audio
Members' names and emails, from a CSV export of your current platform. We show you how.
Members' access to the right courses, set up to match what they had
Your branding (logo and colours), if you send them
Some things do not move: card details and running subscriptions, email sequences and automations, landing pages and sales pages, community comments, likes and member history, quizzes, and coupons, order bumps and payment plans. The full list, and what to do about each, is in Free migration with the yearly subscription.
How the process works
Request your migration. Use the request form (details below). The migration starts once your year is paid, so the form asks you to start your year early so we can begin.
Share your platform login or files. We ask for your platform login only when we start, and use it only to download your content. If your platform cannot be pulled from with a login, we move your content by hand from files you can download or share. See How to submit your platform login for migration.
We move your content. Your courses, files and members are set up in your WithMe hub.
We check it. We check links, member access and how your content is organised before you see it.
You review and approve. Look over the hub and tell us when you are happy. Nothing goes live until you say so.
You get an update at each step: started, any login code needed, and ready to check.
How long it takes
Most hubs are ready in 5 to 10 working days from when we start. The size of your library and how your content is organised on your current platform both make a difference. Kajabi sends a one-time code when we sign in, so for Kajabi we agree a time with you first.
How to request your migration
From your dashboard, go to More, then Migration. You can also use the request form directly: Migration request form.
Our team reviews your request and guides you through the next steps. Please use an email address you check often, because that is where we reach you.
Paying members
Card details cannot be moved between platforms. We import your members' names and emails, give them access to the same courses on WithMe, and keep their access free until their next billing date, so nobody pays twice. You then send them one link to restart their subscription on WithMe before their old platform charges them again. We give you the email to send. Keep your old platform running until your members have moved.
Done For You is separate
The migration moves the content you already have. If you want a hub built for you, including landing pages and a full product set-up, that is our paid Done For You service, and it is a separate product: Done For You Service.
If you still have questions, reply to any email from us or message our support team. A person answers.