How to submit your platform login for migration
One of the first steps of your free migration is sharing the login for your current platform, so our team can download your content. This article explains what to expect, step by step, so there are no surprises.
What you'll need before you start
The login email and password for your current platform (for example Kajabi, Kartra, Thinkific, Skool or Stan Store). If your platform is not one we pull from with a login, you share files instead. See Free migration with the yearly subscription.
A few minutes to pass on a one-time code, if your platform sends one when we sign in.
Step by step
Go to your dashboard, click More in the left-hand menu, and select Migration. This takes you to the migration details page. Click the button to open the request form, where you give us what our team needs to start.
In the form, share:
The login details for your current platform (email and password)
Which products and courses you want moved, and anything you want left behind
Your branding (logo and colours), if you have them to hand
Once you submit, our team reviews your request and starts when your migration is scheduled. You get an update at each step: started, any login code needed, and ready to check. If anything is missing from your submission, we reach out to you before we start.
One-time codes and two-factor authentication
Please keep two-factor authentication on. We never ask you to turn it off.
Kajabi sends a one-time code when we sign in, and the code expires in about 30 seconds. So that you are ready, we agree a time with you first. At that time, keep your phone or email open and send us the code as soon as it arrives. If you are in a different time zone, tell us a window that suits you and we will work to it.
How we use your login
We ask for your platform login only when we start, and we use it only to download your content. Change your password as soon as we finish.
What else should you include?
It helps a lot to be clear about what you want moved. If your current platform holds a lot of content, you do not need to bring it all across. You can leave behind:
Old or unused products
Duplicate courses
Content you are no longer selling
Outdated files or drafts
Instead of asking us to move the lot, tell us:
Which courses and products are active
What should be skipped
Any priorities or order of importance
The free migration covers up to 10 GB of files, so moving only what you need also keeps you well inside that limit.
Ready to get your content moved? Go to More, then Migration in your dashboard and send your request. If you are not on the yearly subscription yet, or you are not sure what would move, ask for a free migration check first at switch.withme.so/switch. No card needed.