🎟️ How Promo Codes Interact with Free Trials
Great question! If you're offering a promo code alongside your default free trial, it's important to understand exactly how they work together — so you can set the right expectations for your customers. Let's break it down! 🎉
🔄 How It Actually Works
Here's the key thing to know: when a customer applies a 100% off promo code at checkout, the free trial is skipped entirely. The promo code takes priority.
That means:
The customer's subscription starts immediately — no 7-day trial period.
They get the full duration of the promo (e.g. 1 month at 100% off) starting from day one.
Their first charge happens after the promo period ends, not after 7 days.
💡 Pro Tip: Think of it this way — a 100% off 1-month promo code essentially replaces the trial with a longer free period. Your customer gets a better deal! 🙌
💳 What Your Customer Sees at Checkout
When a customer enters a 100% off promo code at checkout, they'll see:
The original price crossed out
A $0.00 total for the promo period
A note showing when their first payment will be charged (after the promo expires)
They'll still need to enter payment details — this is normal! Stripe requires a card on file so billing can begin automatically once the promo ends. 💳
Need help setting up your promo codes? Check out our guide on creating promo codes, or reach out to our support team — we're happy to help! 💬