What Does "Stripe Update Required" Mean?
If you see a banner on your Payouts page that reads "Stripe Update Required — Use the Stripe Login Link Add Missing Info To Activate", it means Stripe needs additional information to verify your identity or account details before you can receive payouts.
This is a requirement from Stripe, not WithMe. Stripe periodically requests updated information to stay compliant with financial regulations.
How to Resolve It
Go to your Payouts page in WithMe.
Click the Stripe Login Link shown in the banner. This opens your Stripe Express dashboard in a new tab.
Follow Stripe's on-screen prompts to provide the requested information — this may include identity verification, address confirmation, or updated banking details.
Once you've submitted everything Stripe needs, return to your WithMe Payouts page and refresh.
The banner should disappear once Stripe has verified your updated information.
Common Reasons This Banner Appears
Identity verification: Stripe may need a government-issued ID or proof of address.
Expired documents: Previously submitted identification may have expired and needs renewing.
Banking details: Your bank account or routing information may need updating.
Regulatory changes: New compliance requirements in your region may require additional documentation.
💡 Pro Tip: When Stripe opens, look for any sections marked with a red indicator — these highlight exactly which fields still need attention.
Still Need Help?
If the banner persists after you've completed all of Stripe's requests, allow a few hours for Stripe to process your submission, then refresh your Payouts page again.
If the issue continues, reach out to our support team via the chat widget. We can check your Stripe account status on our end and help troubleshoot further.