Stripe requires every creator’s connected account to include a statement descriptor — this is the short text that appears on your members’ bank or card statements whenever they make a payment to you.
Setting this up helps Stripe verify your account and ensures your members recognize charges made to your community, which helps prevent payment disputes or chargebacks.
💡 What Is a Statement Descriptor?
A statement descriptor is what your members see on their billing statement.
For example:
✅ WITHME*THEWYTCHHAVEN
✅ WITHME*RONALDNIXONSR
It helps your members identify where the charge came from, keeping things transparent and trustworthy.
⚠️ Why It’s Important
If your connected Stripe account doesn’t have a statement descriptor:
Your card payments and payouts may be restricted until the requirement is completed.
Stripe may send you reminder emails to update it before the due date.
🪄 How to Add or Update Your Statement Descriptor
Here’s how you can do it in just a few minutes:
Go to your WithMe dashboard.
Navigate to Settings → Billing.
Click on Edit Payment Details (this opens your Stripe Connect dashboard).
In your Stripe dashboard, go to Public details or Business settings.
Find the field called Statement descriptor.
Enter a clear and recognizable name (for example, WITHMEYOURBRANDNAME).
Click Save.
✅ Tips for choosing your descriptor:
Use only letters, numbers, and spaces (no emojis or special symbols).
Maximum length is 22 characters.
Make sure it’s something your members will recognize immediately.
🕓 What Happens Next
Once saved, Stripe will automatically verify and apply the descriptor.
You don’t need to do anything else unless Stripe flags additional requirements — in that case, you’ll receive an email or see a notification in your dashboard.
🧩 Still Seeing the Warning Email?
If you’ve already updated your descriptor but still receive a Stripe email, don’t worry — it can take up to 24 hours for Stripe to refresh the account status.
If the warning persists after that, please contact WithMe Support and we’ll double-check your connected account status with Stripe.
Keeping your account details complete helps prevent payout delays and ensures a smooth experience for you and your members. 💛