Right after you claim a free digital product or complete payment for a paid one, a "You're in" order confirmation screen shows a Download or Open button so you can get your product straight away. You can also come back to it later by logging into your WithMe account and clicking the Download button shown right below to or inside your purchased product.
Step-by-step: Download your digital product
Go to https://withme.so/login.
Log in using the same login method you used at the time of purchase (email/password, Google, or Apple).
After logging in, you'll directly see the creator's hub with all their products.
Follow the steps below based on what you see on the screen.
If you see tabs on the creator's hub (web or app)
Click the Digital Product tab (or the tab name set by the creator).
Locate the digital product you purchased (won't have locked icon on it depicting you have access to it).
The Download button will appear right below the product.
Click Download.
The file will download to your device.
If you see all products listed on one page (web)
Scroll through the page to find your digital product.
Your purchased product will have a green "Purchased" tag on it.
Click on the product tile or listing.
Scroll to the bottom of the product page.
Click Download.
The file will download to your device.
What counts as a digital product
Digital products are single media items such as:
E-books
Video files
Live stream recordings
Planners
Cards and similar downloadable content
Important notes
Whether you see Download or Open depends on the type of product. PDF and other file products show a Download button. Image, audio, video and text products show an Open button instead.
If you see Open instead of a Download button, that's expected: image, audio, video and text products open for viewing rather than downloading.
This applies to both free and paid digital products.
You must log in using the same account and sign-in method used during purchase to access your content.
It is not necessary to download most digital products to use them, you can watch, read, or view your content directly inside the hub. File-type digital products are the exception: they can only be accessed by downloading them.
After purchasing, you have three ways to access your content: immediately on the "You're in" order confirmation screen right after purchase, on the product page inside the hub (log in as a customer for instant access to all your purchases), or via the clickable link in your purchase confirmation email.
On iPhone: when you tap Download, iOS will show a system prompt asking where you want to save the file — this is normal behaviour. Choose a save location (such as Files) to complete the download.
Expected outcome
After following these steps, the digital product media will be successfully downloaded to your device.
If You Don't See a Download Button
First, note that whether you see Download or Open depends on the type of product. PDF and other file products show Download. Image, audio, video and text products show Open instead.
If you don't see a download option:
Confirm you're logged in using the same email and login method used during purchase.
Make sure the product shows as Purchased (or that you have active access).
Check the product type. If it's an image, audio, video or text product, you'll see Open instead of Download, and the content opens for viewing rather than downloading.
Try accessing the product from your purchase confirmation email.
If you still can't access your product and the issue continues, contact support via chat and share:
The email used for purchase
The product name
The creator's name