🗑️ How to Delete Your WithMe Account and Request Data Removal
Thinking about moving on? We're sad to see you go, but we want to make the process as smooth as possible! Here's everything you need to know about deleting your WithMe account and requesting removal of your data. 💛
📋 Before You Delete — What to Know
Before you request account deletion, here are a few things to keep in mind:
Account deletion is permanent. The information removed or retained depends on the type of data and the retention rules in our Privacy Policy. Save any content and records you need before requesting deletion.
Before closing the account, contact support about any remaining balances and payment obligations. Cancellation and deletion should not be treated as confirmation that every outstanding payment has been settled.
📦 Download any content or data you want to keep — once it's gone, it's gone!
💡 Pro Tip: If you just want to take a break, you can pause your subscription instead of deleting your account (any past-due or failed payment must be settled first), that way your content stays safe if you decide to come back! 🙌
🚀 Step 1: Cancel Your Subscription
If you haven't already, you'll want to cancel your active subscription first:
Head to your Settings page in the WithMe dashboard.
Click on Billing.
Follow the prompts to cancel your subscription.
⏱️ What Happens Next?
Once you've sent your request:
📩 You'll receive a confirmation that your request has been received.
🔍 Our team will verify your identity (for your protection!).
The team reviews your account and personal-data deletion request under our Privacy Policy. Some records may have to be retained; the team will explain the outcome of your request and the timing that applies.
You will receive confirmation of the outcome once your request has been processed.
💡 Pro Tip: Under GDPR, you have the right to request a copy of all your personal data before deletion. Just mention this in your chat message and we'll provide it! 🇪🇺
❓ FAQs
Q: Is there a dedicated deletion form I need to fill out?
Nope! Just message us via chat or email. That's your formal request — nice and simple. 😊
Q: Can I reactivate my account after deletion?
Unfortunately, no. Once deleted, your account cannot be restored. You're welcome to create a brand new account anytime though! 🚀
Q: Will my customers be affected?
Yes — your hub and all associated content will no longer be accessible to your customers once the account is deleted. Make sure to communicate with them beforehand!