🔐 How to Set Up Membership Tiers & Fix Content Access Issues
Membership tiers are how you control what your customers can see — and what they unlock when they upgrade. Whether you're setting up your first tier or troubleshooting why a registered client can't access your content, this guide has you covered! 🎯
🏗️ What Are Membership Tiers?
Think of tiers as access levels for your content. Each tier acts like a key, when a customer subscribes to a specific tier, they unlock every product assigned to it. You might have a mid-level tier for courses and a premium tier that includes everything plus 1:1 coaching. To offer a free tier alongside these, create a separate membership product and set it to free.
Posts made to a membership product or tier are visible to everyone at or above that tier level. This means a free-tier product and the paid-tier products above it effectively share the same posts and thread.
This means you can build one hub and serve multiple audiences — no juggling separate platforms or workarounds! 🙌
⚙️ How to Create and Configure Your Tiers
Head to your Dashboard and click on "+Add Products" at the bottom of the page.
Click "Membership" and give it a name your customers will recognise.
Set the price and billing interval and other membership settings. For a custom recurring interval such as every 4 weeks, toggle off Monthly and toggle on Flexible pricing in the product's Pricing settings. See detailed guide here: link.
Under "Included Products", assign the content products (courses, communities, downloads) that this tier should unlock.
Hit Save — and you're live! ✅
When you add new content from inside a specific tier's page, it's assigned to that same tier by default.
📝 Note:
A product must be assigned to at least one tier for customers to access it. If you create a product but don't add it to any tier, nobody will be able to access it without separate purchase — even if they're subscribed!
🗑️ Deleting or Disabling a Membership with Content in It
If you try to delete a paid membership tier that still has content in it, you'll see a warning showing how many pieces of content are in that membership. You can choose Move content first or Delete anyway.
If you delete a membership that still has content, that content will have no membership to unlock it, so neither you nor your members will be able to access it.
If you try to disable a free membership that still has content in it, you'll see the same kind of warning, with the option to choose Move content first or Disable anyway.
If you disable a free membership that still has content, that content will have nothing to unlock it and will no longer show on your storefront.
To move content out of a membership first, open each piece of content, choose Edit, and change the membership it is assigned to.
🔍 Troubleshooting: Why Can't My Customer See the Content?
This is the most common question we hear — and don't worry, it's almost always an easy fix! Here's what to check:
1. Is the product assigned to the correct tier?
Go to Tiers, click into the tier your customer is subscribed to, and make sure the product they're trying to access is listed there. If it's missing, add it and save.
2. Is the customer on the right tier?
Check the customer's subscription in your Customers tab. Make sure they're subscribed to the tier that includes the content they need — not a lower tier.
3. Is the customer logged into the correct account?
Access is tied to the account that joined the product, so your customer needs to log in to the correct account to access it.
4. Is their browser or device showing a cached version of the page?
Often, newly granted or updated access doesn't seem to take effect because the customer's browser or device is showing a cached (old) version of the page, not because of a credentials problem. Having them fully log out and log back in, or clear their browser cache, usually solves it in seconds! 😄
💡 Quick Tips for a Smooth Setup
Test it yourself first — subscribe to your own tier with a test account to confirm everything looks right. Testing takes just a few minutes — but ensures your audience has a smooth, polished experience from day one. 🧪
Name tiers clearly — your customers should instantly understand what they're getting at each level.
Start simple — you can always add more tiers later. One or Two is a great starting point!
Use Done-For-You — if you'd like our team to configure your tiers and products for you, just ask! You're not just another ticket — you're a partner. 🤝
Still stuck? Reach out to our support team and we'll get you sorted. We've got you! 💬