🏷️ Promo Code Troubleshooting: Reserved Names, Conflicts & Common Issues
Promo codes are a fantastic way to reward your audience and drive sales — but occasionally things don't go quite as planned! If you've ever created a code that didn't seem to work, applied the wrong discount, or just silently failed, this guide will help you figure out what's going on and get back on track. 🚀
🔒 Platform-Wide Reserved Codes
WithMe runs platform-wide promo codes from time to time for special promotions. These codes are reserved — meaning if you try to create a code with the same name, it can cause unexpected behaviour!
Here's what can happen when your code conflicts with a platform-wide code:
❌ Your code may silently fail to save — no error message, but the code isn't created
💸 The wrong discount amount may be applied — your customer gets the platform-wide discount instead of the one you intended
🔄 The code may appear to save on your end but not work at checkout
💡 Pro Tip: Always use unique, personalised code names like MARK20 or SUMMER2026VIP rather than generic names like LAUNCH, WELCOME, or DISCOUNT. The more specific, the better!
💡 Pro Tip: Still seeing unexpected behaviour? Reach out to our support team via the chat widget — we can check on the backend whether a platform-wide code is conflicting with yours! 💬