You cancelled your subscription, but payment-failed emails keep landing in your inbox. Here's why that happens and how to make them stop.
Why Payment Emails Continue After Cancellation
When you cancel a subscription, the payment processor (Stripe) may have already queued retry attempts for your most recent failed payment. These scheduled retries do not always stop immediately when you cancel. They run through a short cycle before clearing out automatically.
The key point: if your subscription is properly cancelled, you will not be charged. The retry attempts will fail (since no active subscription exists to collect against), and the emails will stop once the retry cycle completes.
How to Confirm Your Cancellation
If you are unsure whether your cancellation went through, verify it directly:
Log in to the creator's membership hub where you originally subscribed.
Navigate to your account or billing settings.
Check your active subscriptions list. On WithMe, once a membership is successfully cancelled, it will immediately disappear and no longer show up on your active list.
If the membership still appears on your active list, the cancellation may not have fully processed. Try clicking cancel again or reach out to the creator for help.
How to Stop the Emails
Once you've confirmed your cancellation, you have a few options to stop seeing payment retry emails:
Wait it out. Stripe's retry cycle is short. The emails will stop on their own once all scheduled attempts have run.
Use the unsubscribe link. Scroll to the bottom of the payment notification email and click the unsubscribe or email preferences link to opt out of future payment notifications.
Update your email preferences. If you still have access to your subscriber account, check your account settings for any email notification toggles.
💡 Pro Tip: The "Email Notifications → Recurring Payments" toggle you may see mentioned online is a creator-side setting — it's not available in your subscriber account. The unsubscribe link in the email itself is your most reliable option.
Still Getting Emails After a Week?
If payment emails persist well beyond a few days after confirmed cancellation, something else may be going on:
Check whether you have multiple subscriptions with the same creator (e.g., a membership and a separate coaching subscription).
Contact the creator directly — they can verify your cancellation status on their end.
Reach out to WithMe support with your account email and the creator's name so the team can investigate.